Chetan Vishwakarma

Player Support @ Keywords Studios

About

Dedicated professional with 3+ years of experience in customer support. Skilled in utilizing various tools and platforms such as Gmail Suite, Slack, Fresh desk, Zendesk, Hubspot, Help shift, Salesforce, and KYC processes, Jira Service desk. Proficient in working with Google Sheets and resolving customer queries through various communication channels.

Country

India

City

Bhopal

Industry

Fine Art

Skill

Public Relations, Op-eds, Case Studies, Capacity Building, Press Releases, Social Media Content Creation, Success Stories, Web Content Writing, Brand Management, Business Management, Operations Management, Brand Development, Data Analysis, In-depth Analysis, Information Analysis, Beta Testing, staging , Gaming Industry, Online Gaming, Blogging

Experience

Player Support

Keywords Studios

2024-11 - Present · 1 yr 11 mos

Pune, Maharashtra, India

Player Support

Arise Gaming

2023-7 - 2024-11 · 1 yr 5 mos

United Kingdom

Provided player support for Zynga's game "CSR Racing 2" with a user base of over 1 billion players. Account Management and Data Proficiency. Assisted players with game-related issues and offered troubleshooting solutions for Inflexion Games' "Nightingale" during its early access phase on Steam and Epic Games. Also assisted players of Gorilla Tag which is a VR game from Axiom and worked as a Discord Content moderator

Support Specialist (Retail and Referrals)

Revolut

2024-5 - 2024-8 · 4 mos

India

I managed a variety of key tasks including Retail accounts, referrals, account termination, Under-18 accounts, and Joint accounts. My role also involves handling bank migrations and ensuring a smooth transition for our customers. With a strong focus on customer satisfaction, I am adept at solving complex issues and providing tailored solutions to meet our clients' diverse needs.

Customer Support Specialist

TaskUs

2022-2 - 2023-7 · 1 yr 6 mos

United States

Performed KYC (Know Your Customer) processes for DoorDash customers (Dashers). Prevented order breaches and resolved customer order-related issues. Collaborated with cross-functional teams, enhancing On-Time delivery success rates by 10%.