Chetan Oza

Spearhead end-to-end IT Infrastructure Operations ensuring 99.99% uptime across trading, broking, and banking environments. • Oversee data center operations, including server, storage, network, and application hosting, maintaining compliance with BFSI industry SLAs and audit requirements. • Lead and mentor cross-functional teams (10+ members) across operations, network, and security verticals. • Manage incident, change, and problem management processes aligned with ITIL best practices. • Lead capacity planning, performance tuning, infrastructure optimization for mission-critical systems. • Ensure robust disaster recovery (DR) and business continuity (BCP) processes with periodic DR drills. • Govern patch management and system upgrades to mitigate obsolescence and vulnerabilities. • Handled critical incident escalations and compliance audits (SEBI, RBI, ISO 27001, CSCRF ), reducing security and operational risks by 25%. • Prepare and present infra health, risk, and compliance reports to senior management and auditors. • Deliver datacenter migrations, infra upgrades, and transformation projects with zero downtime and seamless cutovers. • Manage vendor coordination and procurement to ensure cost-effective delivery in time.

Promoted to Manager (April 2020) for demonstrating exceptional leadership, high-impact deliverables, innovative solutions, and consistent client satisfaction. • Subject Matter Expert (SME) – Network & Security Operations, leading and managing mission critical IT infrastructure for top financial institutions, including AU Small Finance Bank, IIFL, YES Securities, UTI AMC, and Hero FinCorp, ensuring 100% uptime, optimized network performance, and enhanced security posture. • Led a 6-member team to execute datacenter migrations, IT transformation initiatives, & daily operations, delivering zero downtime, optimized performance, and uninterrupted business continuity.