cheryl jauch

senior customer success manager

About

Over 20 years of healthcare experience with focus primarily on management of teams implementing and supporting Electronic Health Record (EHR) software. Extensive experience collaborating with healthcare executives in the United States, Canada and United Kingdom to identify challenges and assist with determining the best methodology to implement positive outcomes in line with organizational strategic goals. Strong project planning experience while remaining sensitive to the impact of end user changes in healthcare organizations.

Country

united states

City

boston

Industry

computer software

Skill

healthcare information technology, software documentation, ehr, emr, software implementation, hl7, healthcare, project management, integration, hipaa, troubleshooting, informatics, meditech, business analysis, enterprise software, teamwork, electronic medical record, healthcare information technology, research, leadership, u.s. health insurance portability and accountability act

Experience

senior customer success manager

athenahealth

director

meditech

2012-5 - 2015-12 · 3 yrs 8 mos

manager, hcis coordinators

meditech

2007-1 - 2012-5 · 5 yrs 5 mos

* Led 15-30 staff members in managing customer relations and ensuring projects completed on time * Managed client expectations within strategic accounts * Facilitated inter-departmental communication to effectively provide customer support * Maintained up-to-date knowledge of product and service changes

supervisor, laboratory specialists

meditech

1999-1 - 2002-1 · 3 yrs 1 mo

Led group of 4-8 staff members in the daily service and support of customer - Implemented process improvements to better assist customers

applications specialist, laboratory conversions

meditech

1995-1 - 1999-1 · 4 yrs 1 mo

* Implemented and supported 4-8 customers at a time undergoing transition to latest Laboratory software platform * Trained groups of 4-20 users on appropriate build and implementation of software * Traveled to customer locations for training and implementation support

vp, solution adoption

sunquest information systems

2018-1 - Present · 8 yrs 9 mos

associate director

berkeley research group llc

2016-1 - 2016-7 · 7 mos

Lead team of 5 members focusing on optimization of existing technologies of clients specific to Clinical Documentation Improvement (CDI) programs - Collaborated with other practice professionals such as quality and outpatient services to provide positive outcomes for clients

senior supervisor, data repository specialists and programmers

meditech

2002-1 - 2005-1 · 3 yrs 1 mo

* Supervised staff of 15-30 including programming and technical support staff * Kept abreast of industry standard tools and technology and shared with team members * Created basic SQL statements to mimic standard reports for customer downtime procedures