cheryl rivers

* Actively lead and train members of the Collections Department to achieve maximum results. * Develop, motivate and coach a team of direct reports while ensuring that approved and appropriate processes and procedures are followed. * Track account transactions and resolution of issues. * Continue team’s strong track record of collection achievements against measured metrics * Performs administrative duties on time with accuracy. Documents and evaluates department progress to discover new ways to improve or innovate. * Monitor calls and verifies for accuracy. Provides team members with constructive feedback. * Appraise performance; rewards and disciplines employees; addresses complaints and resolves problems. * Promote Company philosophy, mission, and objectives within and to customers * Establish and maintain effective relationships with internal and external customers