CHERYL L. LONG

Chief Executive Director @ Business Owner

About

Operations Management, Business Management, Electronic Business, Information Systems, English Composition, College Math, Principles of Management, Business Ethics, Principles of Economics, Business Law I, Principles of Marketing, Research and Writing, Communication for Business and the Professionals, Art, Music and Literature, Psychology, Sociology, Micro Computer Applications in Business, Human Resources Management, Business Math, Origins of Western Culture, Statistics, Staffing Organizations, Training and Development, Compensation & Management.

Country

United States

City

Havre de Grace

Industry

Executive Office

Skill

Internet Strategy, Human Resources (HR), Policy Development, Customer Service, Operations Management, Call Center Administration, Mortgage Lending, Credit Analysis

Experience

Chief Executive Director

Business Owner

2007-3 - Present · 19 yrs 7 mos

Newark, Delaware

EXECUTIVE PROFILE Energetic executive with extensive experience in customer care operations and call center leadership, client support, and technical leadership. Proven ability in visionary thinking and strategic partnering. Competent in building strong management teams across multiple sites in customer service, account management, IT, human resources, training and development. Key ability to exceed targets in a highly competitive, high change environment. High touch leadership style focusing on continuous improvement, exceeding goals, cross-functional collaboration, driving team and individual results. Demonstrated Target Areas Large Call Volume Center Experience Performance Improvement Management Program and Policy Implementation Call Center Support Staffing/ Recruit and Hire Customer Care Management Process Improvement

Executive Director

Call Center Consultant

2015-3 - 2020-6 · 5 yrs 4 mos

Excellent leadership, supervisory and coaching skills to provide ongoing feedback that is instrumental in developing the call center customer service department.