cheryl jeter

I monitor the daily running of data on the computer systems, while maintaining a balances system. I was responsible for the release of time sensitive jobs to the system. Mounted all tape requests from the system. Printed all output from the jobs. Separated and distributed all printed reports. I handled any critical problems. I performed scheduled and unscheduled I.P.L. of the computer system. I was responsible for the training of new employees and current employees

While working here, I managed the maintenance and repair of information technology equipment for all departments, troubleshooting, repairing, and replacing cash registers, server stations, and kitchen printers. I analyzed and recommended tools and service aids for system/network operation and problem determination. I installed and evaluated new software and hardware products, as well as conducted daily operations checks of all systems. I also created help desk tickets and resolved issues. I had a few accomplishments here as well, including:  Played a key role in the successful opening of The Horseshoe Baltimore Casino.  Selected as member of the Legends Club for outstanding performance.

* Here, I updated and maintained IT equipment and systems. I also administered systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. I managed backup procedures of end-user production files and applications on personal computer networks. And I upgraded wiring closet and network switches. * My achievements here were: *  Led emergency software change at all four properties in Atlantic City casino cages, resulting in more efficient and accurate money intake/outtake recording. *  Reduced casino cage from two pcs to one pc per window, improving customer service numbers. *  Instrumental in on-time opening of several restaurant outlets. *  Honored as Employee of the Month.

In this position, I provided technical support for company employees and management, while monitoring all technical equipment, hardware and software. I conducted routine setups, backups, updates, testing, and servicing. I also supported PC users by troubleshooting basic software hardware issues and performing preventive maintenance. And I wrote supporting documents for products and/or policies and procedures as assigned.

In my current position, I oversee and ensure smooth operation of all systems, providing specialized technical problem solving and problem resolution skills. I collaborate with management and enterprise IT to resolve complex business, computer system, and data communication problems. I also install, upgrade, and maintain gaming hardware and software products. I plan and coordinate all hardware installations, changes, and updates with vendors and users, adhering to the IT change control process. And I advise on application design changes to management and enterprise IT to maximize resources. I’ve had several key achievements during my time here, including:  Led Abacus install project to enable consistent software usage across the Eastern Region, resulting in easier transactions and improved customer service.  Exceeded expectations and nominated for Caesars Award of Excellence for Internal Service.  Instrumental in the on-time opening of ‘Future Noodle’ restaurant.

Most training was on the job training. I have taken the A+ Certification course and passed. Activities and Societies: Drama club, Cheerleader