Cheryl Fei

Overseas Warehouse Management and Overseas Last Mile Delivery Express Management

About

Experienced Service Delivery and Process Management with a demonstrated history of working in the logistics and supply chain industry. Skilled in Import/Export, Ocean/Air Freight, Operations, Freight Forwarding, E-commerce cross-border logistics, Overseas Warehousing and BPO.

Country

United States

City

Los Angeles

Industry

Transportation/Trucking/Railroad

Skill

Freight Forwarding, Logistics, Freight, Logistics Management, Shipping, 3PL, Ocean, Transportation, Warehousing, International Logistics, Supply Chain Management, Air Freight, Supply Chain, Customs Regulations, Container, Process Excellence, Import

Experience

Overseas Warehouse Management and Overseas Last Mile Delivery Express Management

Cainiao Supply Chain US Inc

2023-8 - Present · 3 yrs 2 mos

Los Angeles, California, United States

North America Overseas Warehousing Management and Overseas Last Mile Delivery Express Management.

International Supply Chain Management Service Delivery Professional

Alibaba Group

2020-10 - 2023-7 · 2 yrs 10 mos

Hangzhou, Zhejiang, China

- CaiNiao International Supply Chain B2B Service Delivery Framework setup. - Chain leader to manage and coordinate the multiple roles in the whole supply chain including suppliers, warehousing, customs service, international dispatch, local transportation and service providers(CaiNiao Partners) in B2B new track business sector to secure successful service delivery to merchants/clients. - Key Account team setup and service deliverty management for North America Overseas Warehousing market.

GBS Service Delivery Lead

Panalpina

2013-7 - 2020-7 · 7 yrs 1 mo

Wuhan, Hubei, China

Lead the service delivery of global business service function through process management to support business operation and organic growth within Panalpina/DSV global network: • Business Planning and Operation • Workforce Management • Customer Satisfaction and Solution • Drive Process Standardization, Continuous Improvement and Automation • Project implementation and project management • Cost Leadership, deliver bottom line savings • Business education and value coaching Major serving 21 business units in Greater China and Taiwan, extended service to APAC and global scope per client base or function based. Main process covered: - Ocean/Air Export/Import related processes - Solution and service delivery for multi and cross functions: KAM/IV under commercial( e.g. Rate Management, Control Tower, Reporting, Solution/System Superuser etc), IT, HR

Process Migration Project Manager

Panalpina

2012-9 - 2013-6 · 10 mos

Wuhan, Hubei, China

Process management/implementation to buildup multi-function Panalpina Business Service Center from Panalpina Group global network. Major lead and implemented projects: • Ocean operation process migration projects • Customer Reporting for Global Key Accounts implementation • Rate Maintenance in FOS and SAP TM • Robert Bosch global re-engineering project

Supply Chain Management (Executive/Team manager)

A.P. Moller - Maersk

2007-3 - 2012-1 · 4 yrs 11 mos

Chengdu, Sichuan, China; Shenzhen, Guangdong, China

Various positions in Maersk Logistics/Damco in Shenzhen and Chengdu in Customer Service, Supply Chain Management, Process&Productivity(PNP), Damco Academy etc . Joined in Project Ying in Mar 2010 to assist the build up Chengdu Customer Service Center(CSC).