Cherry Lan

1. Main Responsibilities ·       Maintain an appropriate inspection and needle detection work environment ·       Provide guidance on quality control and verify on-site implementation. ·       Provide guidance to improve productivity and monitor progress. ·       Monitor inspection/needle detection progress (or production progress for production support operations) ·       Attend Pre-Production Meetings (PPM), communicate key information to the inspection team, and provide necessary guidance. ·       Report to, consult with, and coordinate with factory representatives. ·       Report to, consult with, and negotiate with factories ·       Assist visiting customers. ·       Manage operational documents ·       Review and manage inspection and needle detection reports ·       Prepare quotations and invoices, and monitor outstanding payments ·       Handle customer complaints ·       Train and coach staff ·       Collect and analyze information on apparel industry trends, manufacturing factories, and competitors. ·       Develop new customers and factory partners 2. Collaborative Responsibilities ·       Ensure staff safety and promote a positive working environment ·       Gather accurate information on operational issues and progress ·       Report to the Branch Manager and propose improvements ·       Proactively share information with other branches 3. Improvement & Innovation ·       Propose new systems and operational improvements ·       Propose new business opportunities

・Management of inspection and needle detection operations ・Customer relationship management ・New business development ・Customer information analysis and needs assessment ・Coaching and training of local staff

1. From July 2020 to December 2020: Assistant Manager in charge of brands: Uniqlo, GU, Theory, and PLST 2. From January 2021 to February 2026: Production Supervisor for GU + Order management: Managed order notifications and monitored factory delivery schedules to ensure on-time shipments. + Pre-Production & Quality Standard Setup: Led pre-production and pilot run meetings for new styles, established detailed quality standards, aligned critical checkpoints with production teams, and shared best practices to minimize risks. + Technical & Sample Approvals: Evaluated and approved crucial production components, including CFM samples, shade bands, accessories, embroidery/printing mock-ups, and folding/packing methods prior to bulk production. + On-site Quality Control & Continuous Improvement: Supervised daily factory floor quality, verified initial production qualifications, and drove on-site problem-solving and continuous improvement initiatives. + Factory Audits & Compliance Management: Conducted comprehensive factory audits, hosted audit feedback meetings, and strictly monitored the factory's corrective action progress to ensure full compliance with brand standards. + Defect & Complaint Resolution: Inspected fabric/garment defects, managed customer complaints, and collaborated with factories to implement effective Corrective Action Plans. + Technical Training & Capacity Building: Conducted monthly technical topic reviews and provided continuous training and monitoring for the factory’s Final Quality Control teams. + Reporting & Documentation: Prepared and submitted comprehensive quality control reports (inspection results, audit findings) and ensured factories maintained Good Documentation Practices .

1-Merchandising and Market Information - Receive and check merchandise: quantity, quality, size and price tags, etc. - Study and feedback merchandise to suppliers - Merchandise display in accordance with themes - Stock control and management 2-Advertising and Promotion - Negotiate with suppliers for excellent weekly, monthly and yearly Advertising and Promotion Strategy - Full-support to execute Advertising and Promotion campaigns. 3-Sales Operation and Customer Services - Attend to customers individually, provide latest information and advice on fashion/ product trends - Keep up to date on store information and product knowledge - Handle customers' feedback and complaints - Provide supports in areas: stock control, cashier duties, housekeeping, security, sales procedures 4-Promoter/Staff Management - Provide OJT (Mentorship) and train retail staff and promoters - Supervise retail staff and promoters to carry out their duties effectively and efficiently - Provide feedback to superior on staff performance

 Lead QC/QA team to conduct QA/QC activities before shipment delivery  Solve all quality issues from Handover to Shipment  Provide technical advice and resolve technical problems  Ensure all shipped products meeting customer requirements  Monitor QC/ QA performance, give the constructive suggestions for ongoing development  Share monthly KPI to production, work with QC/QA team for improvement plan  Lead quality review meeting with production for continuous quality improvement  Develop and implement QA/QC procedures  Review all new developed products, give necessary comments for any potential risk in production or construction issue  Join all the line review meeting, work closely with Product Development / Technical team for bulk production friendly  Check raw material and work with Raw Material and Production Management team for bulk standard setting  New staff on board training  Lead on site Pre-Production meeting with factory, follow up all issues call out, share the good practice, discuss the check point and set up detailed quality standard  Review the Pilot run for all new styles, share the pilot run meeting with production and customer  Deliver effective feedback to direct reports and motivate the QC/QA teams  Provide QC/ QA training and calibration to ensure QC/ QA performance meeting customer’s requirement  Work closely with cross function teams for problem preventing and solving  Follow up all customer complaint, work with factory for CAP  SOP drafting for key process  Prepare Quarterly & Yearly Quality analysis report, share to cross functional team

o Training under Korean professional and worked with him o Handle end-to-end quality function in all factories o Mainly focus on improving product quality o Maintaining company Buyer’s SOPs o Handling Factory technical evaluation as per buyer’s requirements o Doing product risk assessments and identifying/resolving quality issues at the pre-prod stage o Working closely with QC teams on day to day issues o Keeping close control on QA budget