Cherine Goubran, Assoc CIPD

Manage and deliver People and Capability programs, including talent management, performance management, learning, compensation planning, and workforce planning for East Arabia and various units. Act as a local labor market and regulatory expert. Advise senior leaders strategically, aligning practices to support business goals. Coach managers on leadership, facilitate performance management, manage employee relations, support organizational change, and attract and retain top talent.

Leads the global HR transaction processing and customer service function for AP & EEMEA at Mastercard GBSC. • Sets and oversees metrics for service performance and improvements, and facilitates capacity planning. • Identifies opportunities for expanding Global People Services and creates methodologies for integrating new work. • Oversees data and analytics to enhance employee and manager self-service, and approves optimization tools. • Collaborates with stakeholders to define service needs and improve delivery. • Oversees development of reports shared during routine meetings with HRBP, COE community, and other stakeholders. • Determines when to escalate issues and resolves them when possible.

• Collaborate with leaders and employees and where necessary legal counsel, to research and resolve various employment-related issues in a manner that is consistent with the Company policies and practices and local legislation. • Manage all Human Resource administration to ensure Human Resource data is accurate and compliant with local legislation. • Partner and support in the analysis, planning, implementation, and communications relating to organization design and change & assist with implementing these changes. • Partner with internal talent acquisition team on staffing and when necessary, lead the recruitment and assessment process. • Manage the communications with Auditors external/ internal, Government surveys and other statutory compliance requests. • Liaising with external partners and vendors on employee benefits program implementation. • Overviewing the new hire onboarding process and the orientation program in the region. • Work closely with Global Mobility on all transfers out and in the region. • Coordinate with payroll provider across the region to ensure compliance with each country’s rules and regulations. Ensure accurate pay information are sent on monthly basis. • Review employment agreements and guide recruiters on compensation packages based on level and location. • Manage final settlements & Severances. • Answer employee inquiries surrounding benefits, allowances, payroll, and policies. • Execute data collection and analysis against HR metrics and reviews findings. • Coordinates with COEs, HRBPs on alignment with HR services, programs and policies being implemented in the market. • Support the HR department in implementing programs to help improve the employee experience and provide a world class HR service. • Drive regional HR projects and ensure coordination & alignment with the global partners. • Direct & lead the shared services colleagues on local processes and Mastercard policies.

+ Interface with internal (COEs & HRBPs) and HR Services to execute service delivery improvements and transaction processing. + Oversees and validates root cause analysis and trouble-shooting of service delivery center. + Responds to escalated HR inquiries and partners with HRIS team to implement preventative solutions. + Resolves system audit/discrepancies and investigates data trends to identify recommendations. + Manages forecasting and develops capacity planning for existing and future workloads. + Responds to escalated recurring issues in a timely and appropriate manner and escalates as appropriate. + Overseeing team operations and optimizing product delivery, delegating procedural improvements and system improvements. + Identify and report on areas for potential process improvement. + Manage Onboarding , career moves, promotions, transfers in & out of the region. + Managing training and supporting on employee development goals. + Create and update policies and procedures. + Coordinate with payroll provider across the region to ensure compliance with each country’s rules and regulations. + Preparing offer letters and guide recruiters on compensation packages based on level and location. + Manage exit interviews, prepare final settlements & severance agreements. + Supports Managers with Workday processes including recruitment.

• Posting and advertising open positions. Screening CVs and phone interviewing candidates. • Preparing and maintaining job documentation, job evaluation, and company salary structure systems. • Checking applicant references, making job offers and initiating needed paperwork. • Assist in the implementation of the company policies and recommend ways to improve policies and procedures. • Preparing offers and negotiating compensation packages with new hires. • Answering employees and managers queries, and provide guidance on policies. • Prepare & submit monthly payroll instructions sheet to Finance for processing through PWS system and ensure accurate pay. • Prepare yearly performance review letters and communicate salary increases to employees. • Manage new hires Induction from offer stage until joining. Liaising with PRO to ensure smooth visa processing and start. • Prepare Final settlement calculation, conduct Exit interview, and supervise visa cancelation. • Manage employee benefits enrollment and update providers on exit and new additions. • Providing regular reports to the HR Director for review and analysis of HC trends. • Regular checking with managers on training programs and customize schedules as per business needs and requirements.

Creating the procedures and protocols of the accounting department. Supporting the finance director in monthly closing, auditing, consolidation of financial statements, forecasting, and budgeting. Responsible for the implementation of the accounting system on “sage Accpac”. Preparation of various financial reports including P&L, B/S, cash flow analysis and projections. Preparing monthly reconciliation for bank, petty cash, intercompany, and suppliers. Responsible for the maintenance of general and subsidiary ledgers, accounts receivables, depreciation, cost, property and operating expenses. Handling monthly payroll. Maintaining the loan monthly updates & interest allocation.

Establish the compnay in Dubai and introduce "Newby Tea" brand in the UAE. Handled all managerial and financial issues necessary for the formation of the company including the bank accounts, legal documents, employees hiring, arranging visas, as well as lawyers and all financial issues. Acting a liaison between the sponsor in Dubai and the owners in UK. Find a suitable location for the companies local head office as well as equipping it to begin operations. I was considered the Chairman’s right hand.

Sold all financial bank products, such as insurance's, annuities, saving and loans to clients. Always achieved and surpassed sales target forecasts. Temporary branch manager in Branch Manager Absence. Taking ownership of specific customer complaints from initial contact to problem resolution according to bank standards. Reviewing & monitoring daily branch transactional reports & handling exceptional cases. Ensuring high level of customer service as well as handling customer’s queries, issues, feedback, and redirecting them as appropriate to other staff or departments. Ensure adherence to bank policies, procedures, KYC forms & compliance regulations as well as updating the branch’s DIB. Authorize daily deposits, saving, current accounts, ATM, check books, credit cards, loans, overdrafts & daily customer orders. Maintain & monitor secured overdraft facilities & related reports. Opening new accounts & maintaining an efficient filling system for all customers’ documents & data. Maintaining & controlling safe boxes. Monitoring client transactions & behaviors according to anti-money Laundering rules set by (FATF) & reporting any suspicious cases.