Cherie Craig

- Collaborate with Branch Managers and Departments Heads to document, refine, and standardize operating procedures across Parts, Service, Warranty, Rentals and Sales. - Create, edit and integrate SOPs into SharePoint. - Conduct training for all staff to reinforce SOP adherence and provide additional support for those who are struggling with specific processes or procedures. - Work with Analytics to develop tools and reporting mechanisms to assess SOP compliance. - Support Branch Managers and Department Heads. - Developed digital inspection forms within CDK. - Collaborate with various teams to develop & execute data clean-up initiatives in CDK. - Manager member of the company’s JHSC. - Oversee the day-to-day operations of the Corporate Warranty department for all five Oaken-owned Bobcat dealerships. - Supervise the submission of all claims, ensuring compliance with Factory mandated policies. - Audit all warranty submissions and negotiate unpaid/disputed warranty claims with the factory. - Publish a quarterly Warranty newsletter highlighting any new Factory implemented policies and procedures, discussing all current manufacturer-related issues, as well as highlighting company level concerns.

- Lead the day-to-day operations of a Heavy Equipment Dealership, ensuring optimal performance in Parts, Service, Rental and Sales departments. - Initiate and conduct recruitment processes within the Barrie location. Organizing administrative, financial, and training logistics with new team members. - Provide coaching to a staff of 15, setting objectives, managing performance, and maintaining a safe and positive work environment. - Create budgets and financial forecasting. Reporting P&L results to Upper Management and Ownership monthly. - Develop branch objectives and monitor progress. Create action plans for underperforming areas of the business. - Foster customer relationships, ensuring any customer grievances are dealt with in a timely and professional manner. - Ensure compliance in operations, inventory control, health & safety, and productivity. - Create and maintain financial records including Accounts Payable, Accounts Receivable, Payroll and daily cash balancing. - Manager member of the JHSC, perform monthly safety audits, accident & near miss investigations. - Oversee the day-to-day operations of the Corporate Warranty department for all five Oaken-owned Bobcat dealerships. - Supervise the submission of all claims, ensuring compliance with Factory mandated policies. - Audit all warranty submissions and negotiate unpaid/disputed warranty claims with the factory. - Publish a quarterly Warranty newsletter highlighting any new Factory implemented policies and procedures, discussing all current manufacturer-related issues, as well as highlighting company level concerns. - In 2022, oversaw the start-up of a new location. Hired and trained all new staff, oversaw construction of the facility. Set up and negotiated contracts with new vendors, attended meetings with new clients to establish strong relationships. All in addition to running the Barrie location and Warranty department.

- Initiated and maintained proper accounting policies, including invoicing, daily cash balancing, journal entries, account reconciliations, accounts receivable, accounts payable, expense reports and payroll. - Consistently met all monthly, quarterly, and yearly deadlines with accuracy and on plan. - Provide executive support to the Branch Manager, prepared reports & presentations and organized all travel requirements. - Manage the day-to-day operations of the service department. Scheduled service calls, prioritized technician daily schedules, communicated all service-related matters with customers, completed work orders and billing. - Appointed safety coordinator for the branch. Created the safety action plan, facilitated monthly safety drills and audits. Submitted all documentation to WSIB and liaised with staff regarding return-to-work initiatives. - Provided Sales Administrative Support, facilitating the entire after sales process from PDI to delivery of the equipment, as well as submitting financial documents to lenders and completing equipment sales invoicing. - Oversee the day-to-day operations of the Corporate Warranty department for all Oaken-owned Bobcat dealerships. - Supervise the submission of all claims, ensuring compliance with Factory mandated policies. - Audit all warranty submissions and negotiate unpaid/disputed warranty claims with the factory.