cherian gordon

assistant manager

About

I have only scratched the surface in my endeavour to become one of the best hoteliers in the Caribbean region. With current plans in motion to continue my education and further build my portfolio, I am reaching my goal slowly but surely!

Country

saint vincent and the grenadines

City

saint vincent and the grenadines

Industry

hospitality

Skill

electronic filing, quickbooks, customer service, food and beverage, microsoft excel, microsoft word, powerpoint, budgets, teamwork, telephone skills, process scheduler, payroll, event planning, customer satisfaction, time management, event management, hospitality, management, microsoft office, tourism, hotels, hospitality management, hospitality industry, restaurants, culinary skills, receptionist duties, bartending, team leadership, microsoft outlook, menu development, scheduling, cashiering, hotel booking, office administration, meeting planning

Experience

assistant manager

jacks beach bar

2016-9 - Present · 10 yrs 1 mo

front office supervisor

front office supervisor bequia plantation hotel

2016-3 - 2016-7 · 5 mos

* Confirming/ booking reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs * Managing nightly audits and balancing daily accounts * Answering telephones, keep track of messages, and direct calls to appropriate offices or persons * Organizing and distributing mail, emails, faxes and memos * Handles cash transactions for customers, spreadsheets or software applications for daily, weekly and monthly financial records and various other accounting tasks * Scheduling regular meetings and policy training sessions * Hiring, scheduling, and training employees and floor staff * Assigning specific tasks or duties to office staff and managing various group projects * Creating and executing appraisals, work-related feedback etc.

guest service agent

grenadine house

2013-6 - 2015-10 · 2 yrs 5 mos

* I am responsible for: * Creating and Managing Company Inventories * Managing Spreadsheet Reports of Weekly Expenditure, Value Added Tax and Gratuity dedicated to staff. * Account Receivables. * The Documentation and manual filing of credit card transactions. * Food and Beverage Monthly Inventories

front desk receptionist

bequia beach hotel

2011-12 - 2013-6 · 1 yr 7 mos

* I was Responsible for: * All Concierge services including arranging flights. * Creating and issuing Reservation confirmations whilst accepting remittance. * The planning and execution of daily excursions for Guests. * The maintenance of all relative documentation manually and electronically with regards to reservations, concierge services, aesthetically treatments etc.

customer service representative

bequia technology centre

2007-10 - 2009-6 · 1 yr 9 mos

* Duties: * Software upgrade as well as maintenance of in house computers and clients computers * Managing company maintenance records * Sale of products and services * Fulfilling customer requests for the importation of specific products * Providing well rounded customer service that meets and exceeds our clients expectations

terra caribbean ltd

friendship bay

2008-2 - 2008-8 · 7 mos

* I was responsible for: * Managing the Company director's schedule which included scheduling meetings, showing of properties, flight arrangements, booking lunches etc * Documenting relative company files such as contracts,property plans etc. * Creating new listings to be posted for sale and marketing on the company website

customer service representative

tradewinds cruise club

2015-10 - 2016-2 · 5 mos

* I am responsible for: * Assisting the reservations department with updating Guest Profiles * Assisting guest with any and all questions/queries pertaining to our Companies Goods and Services offered * Manual Filing