cheri ciatti

customer service specialist

About

I am a detail-oriented and focused individual with a proven track record for maintaining professionalism and attention to quality. My organizational skills have enabled me to successfully manage multiple tasks and projects simultaneously. Time and time again I have demonstrated a history of effective and efficient shipping, purchasing, and inventory management. I can work well on an individual level as well as a contributor in a team environment and have honed my ability to work with individuals from diverse backgrounds. Specialties: accounting, administration, assistant manager, billing, customer relations, customer service, employee relations, front office, hiring, insurance, inventory management, ISO 9001, leadership, management, meeting facilitation, Microsoft Excel, Microsoft Word, payroll processing, phone systems, purchasing, recruiting, safety, sales, scheduling, telephone skills,

Country

united states

City

detroit

Industry

automotive

Skill

leadership, team building, powerpoint, lean manufacturing, purchasing, accounting, insurance, sales, 5s, sales operations, customer satisfaction, automotive, medical terminology, negotiation, engineering, microsoft office, microsoft word, program management, microsoft excel, employee relations, manufacturing, training, time management, medical billing, customer service, procurement, management, product development, project management, inventory management, continuous improvement

Experience

office manager and comedy club manager

wise guys comedy club

2005-1 - 2006-1 · 1 yr 1 mo

* o * Developed and maintained box office procedures and operations * Oversaw the hiring for positions in training, scheduling, coaching, direct reports and employee relations * Established show schedules, sound checks, lighting, room design, seating arrangements, managing staff and assisted staff in maximizing sales of new club * Ensured that show schedules ran on time * Performed virtually all aspects of every job needed inside the club for training and to help staff maximize customer service and sales

purchasing manager

redviking

2007-6 - 2013-6 · 6 yrs 1 mo

* Negotiate price and terms of products with vendors and suppliers * Developed a purchasing department with a young and fast-growing company—virtually from the ground up—and managed it throughout my tenure * Made recommendations & advised senior management on all purchasing issues * Maintained records of supplier contracts, agreements, goods ordered and received * Enforced adhered to all company policies with particular regard to accounting procedures * Successfully created an inventory system and led the effort in implementing a barcode system to track product * Implemented the Kanban ordering system for the mechanical, electrical and Shipping/Receiving Department to maintain stock of supplies * Liaison with finance department for timely payment of bills * Developed reports on procurement and usage of material for top management * Effectively created and managed a master vendor database that was used by others * Member of the ISO 9001/14001 Audit Team and 5S Team for Lean Manufacturing

managing director

hair club for men and women

2002-2 - 2004-8 · 2 yrs 7 mos

* o * Team leader for a staff of 23, including assistant manager, sales consultants, stylists, administrative assistants, and ventilators * Trained and used an aggressive up-sell program to maximize new sales as well as existing clients * Processed all paperwork for the center including banking, hiring, scheduling, training, payroll, staff meetings and coaching sessions, cleaning schedules, and customer service inquiries * Initiated transition from old scheduling book to a computer scheduling program to increase efficiency and minimize errors