Cheresteș Florentina

•Providing professional IT&C services to customers and working closely with other departments to deliver high-quality service. •Identified and engaged new business clients through strategic prospecting, cold calling, email campaigns, and participation in B2B networking events. •Created and delivered detailed monthly performance reports for the sales team, based on key performance indicators (KPIs) such as the number of leads generated, conversion rates, signed contract values, and the achievement of individual and team targets. I used tools like Excel and CRM platforms to centralize data, identify sales trends, and provide actionable insights that supported strategic decision-making at the management level. •Generating promising leads for the external sales team to pursue. •Managing customer accounts to ensure existing clients remain satisfied with company products and services. •Developing a deep understanding of products and services to recommend suitable options based on customer needs and preferences. •Setting sales targets and developing marketing strategies to achieve them. •Establishing, developing, and maintaining positive business and customer relationships. •Assisting with marketing administrative activities. •Actively participating in networking events, such as GPeC and GoTech, to promote the company’s services, expand the partner network, and enhance brand visibility.

•Identified and pursued new business opportunities related to ServiceNow implementation, customization, and integration services. •Collaborated closely with the technical team to create tailored proposals and solutions for enterprise clients. •Managed a portfolio of potential and existing clients, with a focus on expanding ServiceNow-related service offerings. •Conducted market analysis to identify trends and competitor activities within the ServiceNow ecosystem.

•Providing confident training sessions that educate and enable new users, illustrating the benefits of the service and platform, effectively communicating customer value, and instilling trust in the product. •Improving current processes in onboarding and business account management. •Assisting customers with successful implementation by leveraging deep knowledge of both the industry and the product. •Building meaningful relationships with customers by bringing a personal touch, fostering trust and connection. •Using reporting and analysis to track growth, taking responsibility for performance, and meeting revenue targets. •Collecting product feedback from customers and sharing it with relevant teams, managing requests, and communicating product changes. •Managing customer expectations in line with business processes and protocols. •Resolving time-sensitive, high-pressure issues.

•Adding products for sale on the Emag platform. •Maintaining client relationships. •Negotiating prices and promoting products daily on the website. •Listing new products before they are made available for sale. •Creating promotional packages.

•Lead the daily work of a junior back office team and make sure tasks are finished on time and correctly. •Assign and organize tasks based on team capacity and priorities. •Support team members, especially when they face difficult or unusual cases. •Ensure internal procedures are followed and suggest improvements where needed. •Collaborate with other departments to quickly solve operational issues. •Prepare regular reports on team performance and workload.

•Ensuring the interface between Enel Energie Muntenia and electricity and natural gas customers. •Facilitating the interface between the Distribution Operator and the new supplier chosen by the customer. •Analyzing the necessary documents for supplier change and CRM registration, ensuring compliance; if the documentation is not compliant, transmitting refusal to the Distribution Operator, the new supplier, and the customer. •Managing the A2A file where customer retention activities are handled by the Call Center. •Implementing the company’s policies and strategies in line with Enel Energie Muntenia’s requirements. •Proper allocation and monitoring of activities to meet performance indicators. •Periodically verifying activities to prevent complaints and compensation requests. •Reviewing and updating work procedures and instructions, including those on the MyHelp platform.

•Greet customers and offer assistance. •Provide product information and recommendations. •Address customer inquiries and resolve issues. •Process transactions accurately and efficiently. •Meet sales targets and contribute to store goals. •Assist with visual merchandising and store displays. •Participate in team meetings and training sessions. •Provide feedback to management on customer preferences and trends. •Assist with special promotions and events.