norman cheng

* Processed new medical insurance policies, renewals, and endorsements within deadlines * Transcribed data to worksheets and entered data into computer for use in preparing documents and databases * Examined letters from policyholders or brokers, original insurance applications, and other company documents to determine if changes were needed and any consequent effects * Established priorities systematically, differentiating between urgent, important, and less important tasks daily * Liaised with policyholders and brokers via telephone or e-mail * Performed clerical and administrative duties, such as photocopying and scanning documents, filing and retrieving documents, word processing letters and documents * Received premium payments from clients and provided them with receipts in return * Met regularly with the department head and highlighted any issues / suggestions to improve workflow * Achievement: * Selected by the department head to be responsible for the workload of an in-patient claim team member for the duration of her leave

* Inputted and edited subtitles for film and TV productions * Answered international clients’ enquiries by telephone, e-mail, meeting or Skype * Converted videos into different file formats as requested by clients

* Performed diagnostics and troubleshoot of system issues, documented helpdesk tickets / resolutions * Provided advices, information and assistance to clients via the company hotline and e-mail * Compiled daily reports for supervisors, and analysed turnaround time * Achievement * Trained and mentored new colleagues on service standards and policies

* Delivered organised and efficient preparation of operation rooms for surgeries * Provided technical assistance to surgeons and anaesthetists during surgeries * Sterilised surgical instruments and equipment

* Responded to high volume of inbound calls regarding public housing applications * Resolved complaints and handled unexpected situations in a professional manner