chenchukrishna simhadri

Team Leader – Call & Field Agency Management @ DPDzero

About

I am a Collections Team Leader with hands-on experience in managing both call center agencies and field collection agencies to deliver high recovery rates with full compliance. I specialize in agency onboarding, target allocation, daily performance monitoring, and portfolio analytics to ensure timely recovery of delinquent accounts. My role involves coordinating with tele-calling teams for early bucket accounts and field agencies for harder delinquent and skip-trace cases. I conduct regular training sessions on RBI guidelines, quality audits, and negotiation techniques to ensure ethical, customer-first collections. I am passionate about optimizing recovery strategies, building strong partnerships with agencies, and delivering results that improve portfolio health while maintaining regulatory compliance.

Country

India

City

Bengaluru

Industry

Financial Services

Skill

Call Center Agency Management, Field Agency Management, Vendor Onboarding & Training, Target Allocation & Tracking, Portfolio Analysis & MIS Reporting, Credit Recovery, Financial Services, Debt Collection, Collection Development, Microsoft Excel, Unix, Networking, SQL, Python (Programming Language)

Experience

Team Leader – Call & Field Agency Management

DPDzero

2025-6 - Present · 1 yr 4 mos

Bangalore

Managed multiple call center & field collection agencies, allocating targets, tracking daily performance, and driving portfolio recovery. Ensured compliance with RBI guidelines through regular training, quality audits, and ethical recovery practices. Coordinated skip tracing, settlements & legal escalations, improving recovery efficiency and reducing delinquency.

Financial Advisor

DPDzero

2024-7 - 2025-6 · 1 yr

Bengaluru, Karnataka, India

As a financial advisor in the collections department, my primary duties involve managing and overseeing the collection of outstanding debts, ensuring compliance with financial regulations, and developing strategies to recover funds effectively. I work closely with clients to create repayment plans and provide financial counseling to improve their fiscal health. Debt Recovery Campaign: Led a targeted recovery initiative that recouped 85% of overdue payments within the first quarter.