Chen Yi Wong

· Developed E-commerce sales strategies to meet revenue and growth targets · Provided good customer service for client e-commerce store, good rating with minimum responds time · Developed customized data-analyzed consumer report · Coordinated well with internal (warehouse, production) as well as external (brands, e-commerce channels) parties · Research and analyzed data for brands business development · Managed and assisted in designing client own webstore or stores on e-commerce channels · Planned and assisted with implementing campaigns and projects, including livestreaming, title-based/seasonal promotional campaigns, product launching and pre-ordering · Generated reports for analysis and insights on promotions and campaigns’ performances · Day-to-day management of client brand online store, end-to-end from product uploads to order processing

· Coordinated Purchase Order creation and their respective shipping process · Maintained a smooth process flow of operations in inventory and order management · Initiated investigation process for inventory health and discrepancy for effective supply chain management · Supported and managed client e-commerce store

· Assisted students in their studies according to their progress · Prepared learning materials for students in class · Analyzed and monitored students’ learning progress

· Assisted in customer support department to solve various issues experienced by customers · Updated the database of E-commerce website · Telemarketing to find out potential corporate company · Researched and presented on internal employees’ satisfaction

· Assisted in monitoring and recording expenditures · Provided customer service and solve problems · Prepared business documents as per requested