chelsea yang

* Served as trusted strategic advisor for 120+ nationwide customer account base to drive strategic value, establish critical goals and KPIs, and aid customers in growing their healthcare practice. * Responsible for maintaining $1.5M ARR SMB customer portfolio. * Increased customer platform usage and adoption to ensure customer retention and contract renewal. * Maintained high caliber of customer service -- exhibited with NPS of 50 and CSAT average of 4.9/5. * Identified additional upsell opportunities for existing customers to drive maximum product value. * Utilized Google Analytics to analyze off site and on site behaviors and provided strategic recommendations to increase conversions. * Conducted regular live product training and best practices webinars for customer base. * Created self-service product training video and collateral for customer base. * Developed new hire on-boarding training curriculum and process for Customer Success team.

* Responsible for all AP/AR financial transactions, bi-monthly bill pay, and employee payroll. * Manage tax valuation appeals and small claims for 80+ properties. * Answer and route client inquiries, manage mail, maintain detailed office filing system. * Responsible for daily bank deposits.

* Managed VIP hospitality program, table bookings, and VIP clientele. * Provided superior guest service experience and maintaining professional relationships with clients. * Oversaw bottle service team; attire/appearance, schedules, nightly check-outs. * Planned recruiting events at local college campuses. * Marketed program and events through social media and personal outreach to VIP database. * Adhere to and enforce company and liquor board specific safety policies.

* Coordinated and promoted all internal and external social/philanthropic events with ASU organizations. * Worked with and booked venues including transportation, security, and entertainment vendors. * Managed multiple budgets in aggregate of $45,000 for all events.

* Maintained working knowledge of products in a sales position at a high-growth flagship store. * Educated guests on performance of products and promoted community and store-wide events. * Carried out merchandising, inventory control, and stocking duties. * Engaged guests in a low pressure sales environment yielding high sales.

* Assisted in coordinating client weddings/formal events on budgets ranging from $5,000 - $30,000. * Managed numerous vendors in the catering, event space, services, and entertainment industries. * Provided client consultation, coordinated meetings, and delivered flawless experiences in high-pressure environment.

* Pitch and secure editorial and celebrity coverage for luxury beauty and lifestyle brands. * Develop and maintain strong relationships with print, broadcast, and digital media members. * Manage daily client coverage: monitoring, clipping, and media placement reports. * Create press kit content and news releases for press, as well as case studies to obtain new clients. * Coordinate product launch and media events for clients. * Develop and run social influencer program. * Plan/attend national and local press previews for seasonal product launches. * Aid in graphic design for marketing, gifting, and all media mail-outs. * Offer general administrative support to CEO. * Procured placements in top editorial, digital, and broadcasting outlets including Cosmopolitan, People, W, Elle, Harpers Bazaar, E! News, Extra TV, The Hollywood Reporter, New York Times, Byrdie, LA Times, Popsugar, Refinery 29, Yahoo Beauty, Yahoo Food, Racked LA, Where LA, LA Confidential, LA Magazine, Time Out LA, Urban Daddy, C, Angeleno, Good Morning America, Haute Living, American Spa, Organic Spa, etc.

* Oversee a team of Customer Success Managers handling SMB customer base in triple digit growth startup. * Conduct regular live product training and best practices webinars for customer base. * Create self-service product training videos and collateral for customer base. * Develop new hire on-boarding training curriculum and process for Customer Success team. * Coach, mentor and develop team members, including career development planning and opportunities. * Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment. * Oversee new hire on-boarding for Customer Success Management team, including training and peer shadowing. * Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees. * Develop and refine team process and operations to scale with company growth.

Activities and Societies: Delta Epsilon Chapter of Kappa Alpha Theta, Order of Omega Honor Society