Chelsea Volk, MBA

Executive oversight across Flag Nor Fail INC, Onward Energy Co, Kill Rob Bailey INC, and Dana Linn Bailey LLC. Lead operations, finance, HR, customer experience, insurance, property management, events, and executive execution across all entities. Act as COO for Flag Nor Fail and Onward Energy, managing warehouse operations, logistics, staffing, and internal systems. Serve as acting CFO across companies, overseeing financial administration, sales and use tax filings, reporting coordination, and financial system access control. Lead all human resources functions including hiring, onboarding, compliance, documentation, and employee relations. Serve as Chief of Staff and personal executive support to CEO Rob Bailey, driving execution, prioritization, and cross-company alignment.

Operational Leadership: Spearheaded all aspects of operations, including ambassador management, supply chain, logistics, and sales functions. Led a high-performing team, ensuring seamless coordination and execution of operational activities. Process Improvement and Optimization: Implemented strategic initiatives resulting in a 25% increase in efficiency and a 15% reduction in operational costs, equating to total saved revenue of $250,000 per year. Team Management and Development: Built and mentored a high-performing operations team, fostering a culture of collaboration, continuous improvement, and professional development. Strategic Planning and Decision-Making: Contributed to strategic planning and decision-making processes, aligning operational activities with organizational goals. Collaborated with executive leadership on long-term operational strategies. Cross-Functional Collaboration: Partnered with sales, marketing, and finance teams to align operational activities with business objectives, enhancing customer satisfaction and driving revenue growth. Project Management and Change Leadership: Led complex projects from inception to completion, managing budgets, timelines, and resources. Successfully navigated organizational changes, driving process improvements and transformation. Technology and Systems Optimization: Spearheaded the implementation and optimization of SaaS systems (e.g., GRIN, Desktopshipper, Aftership) to streamline operations and enhance data-driven decision-making. Leveraged technology to automate processes and improve efficiency. Analytical and Problem-Solving Skills: Utilized analytical tools and data insights to identify operational challenges, implement KPIs, and drive continuous improvement efforts.

Resource Coordination: Orchestrated internal resources and third-party/vendor collaboration to ensure seamless execution of multiple projects. Project Delivery: Guaranteed on-time, within scope, and on-budget project delivery. Resource Management: Oversaw resource availability and allocation. Project Planning: Crafted detailed project plans to monitor and track progress. Scope and Cost Management: Managed changes to project scope, schedule, and costs using precise verification techniques. Performance Measurement: Utilized appropriate project management tools and techniques to measure performance. Reporting: Reported and escalated issues to management as necessary. Client and Stakeholder Management: Cultivated and managed relationships with clients and relevant stakeholders. Risk Management: Conducted risk management to mitigate potential risks. Vendor Relations: Established and maintained strong relationships with third parties/vendors. Documentation: Created and maintained comprehensive project documentation. Task Delegation: Delegated project tasks based on the individual strengths, skills, and experience levels of junior staff members. Comprehensive Planning: Developed comprehensive project plans to be shared with clients and other staff members. Documentation Tools: Created spreadsheets, diagrams, and process maps to document requirements.

Operational Efficiency: Orchestrated the product flow process to ensure optimal efficiency and accuracy in inventory management, order fulfillment, and delivery logistics within Best Buy's retail environment. Inventory Management: Oversaw inventory accuracy and stock replenishment initiatives, maintaining optimal stock levels to support sales objectives while minimizing excess inventory and carrying costs. Customer Satisfaction: Prioritized customer satisfaction by ensuring timely and accurate order processing, shipment tracking, and delivery scheduling. Proactively addressed customer inquiries and concerns, fostering positive customer experiences.

Operational Leadership: Founded and operated a successful fitness business, managing scheduling, facility, client relations, and staff supervision. Process Improvement and Optimization: Implemented tailored training programs and processes, achieving a 47% increase in member retention through improved services and cross-marketing. Team Management and Development: Built and led a cohesive team, providing mentorship and training to enhance performance and culture. Strategic Decision-Making: Developed growth plans, identified market opportunities, and diversified offerings to drive business growth. Cross-Functional Collaboration: Collaborated with fitness professionals and external partners to enhance service offerings and customer experience. Project Management: Managed facility upgrades, equipment purchases, and expansion projects, ensuring on-time and within-budget completion. Analytical and Problem-Solving Skills: Applied analytical thinking to assess performance, identify challenges, and develop strategic solutions. Customer Relationship Management: Implemented client engagement strategies to drive satisfaction and retention.

Emergency Operations Leadership: Managed overnight emergency veterinary services, coordinating with veterinary staff to ensure efficient and effective patient care during critical situations. Process Improvement and Training: Implemented training programs for veterinary technicians, improving response times and care standards. Optimized emergency protocols to enhance operational efficiency. Team Development: Mentored and trained veterinary technicians, fostering a collaborative and high-performing team environment. Strategic Decision-Making: Assisted in strategic planning for emergency services, aligning team activities with clinic objectives to ensure optimal patient outcomes.

Emergency Care Management: Provided overnight emergency care for animals, handling critical cases and ensuring timely treatment. Process Optimization: Streamlined emergency procedures and improved care protocols, reducing response times and enhancing patient outcomes. Team Collaboration: Worked closely with veterinarians and support staff to deliver comprehensive care during emergency situations. Customer Communication: Communicated effectively with pet owners during emergencies, providing updates and ensuring understanding of treatment plans.