chelsea denova

Highest NPS on Customer Success Team in Q3 2018. -CSM of the Quarter Q3 2018.

* Completed daily administrative tasks within the office including making automobile rental appointments and managing clientele accounts * Reached above and beyond Enterprise Rent-a-Car’s commitment to quality service to make sure customers are completely satisfied with all Enterprise services and staff * Adhered punctually and enthusiastically to off-site appointments with dealerships and auto-body shops to keep the rental fleet in top shape for rental appointments

* Worked within the daily operation aspects of managing a high activity office in the area of international trade and finance with the goal of increasing exports by local firms in the Sacramento area * Coordinated market research and general strategies for International Trade Specialists and Supervisor to evaluate exporters’ potential markets * Assisted clientele with appropriate and complete export government documentation required for business abroad * Performed seemingly menial tasks such as scheduling conference calls, writing emails, and answering phones to achieve the ultimate goal of educating clients about the most effective and economical ways to export specific products abroad

* PatientPop is the largest practice growth solution for doctors that accelerates new patient growth through state-of-the art SEO and marketing automation. * Establishes a trusted strategic advisor relationship with clients to drive strategic value. * Establishes critical goals & key performance indicators for search engine optimization, online reputation, patient acquisition as well as overall brand awareness online. * Oversees SMB customer portfolio totaling $1.25M ARR and ~130 customer accounts. * Increases SaaS customer platform usage and adoption to ensure customer retention, contract renewal and the growth of customer accounts.

Worked for the #1 inside sales organization for commercial real estate nationwide consulting professionals regarding market trends, research analytics and the most cost-effective ways to buy, lease and advertise commercial real estate with our services Through determination and hard work, perfected my sales skills to successfully sell contracts for our services to hit or to exceed 100% quota every month on the job, even with moving quota targets as a result of a company merger and no price advantage over online contract rates

counseling business owners across all industries through the process of obtaining business financing for up to $300,000 while servicing existing client accounts -driving deeper team engagement through the mentorship of new Client Advisors for consistent growth of the business team for more efficient customer relations -facilitating better B2B relationships while increasing conversion of issued loans across 5 different partners: Quickbooks Financing (Intuit), Ventury Capital, Copperline, Straightline Capital & Consolidated Funding -January 1, 2016 - October 14, 2016: highest revenue generation of all Client Advisors across the Small Business Department with an average over 100% of goal month over month

Activities and Societies: California Public Interest Research Group (Calpirg), Pi Beta Phi Fraternity, Community Emergency Response Team (CERT)