Chee Kang Yew

• Set up and manage one of the largest automated parcel sorting facility in South East Asia for Shopee Express that is capable to process 2 million parcels daily • Mentored facility management team consisting of 1 facility manager, 4 shift leads and 50 supervisors to oversee and manage the performance of the facility • Implement continuous process improvement strategies to drive productivity of package sorters by reducing idle time of operators and optimizing manpower allocation • Improved facility productivy by 50% which contributed to reduction of 20% of average delivery time of parcel • Addressed issues with sorting machine vendor to further increase sorting machine capacity by 25%

• Drive and deliver process innovation and continuous improvement initiatives for operational excellence • Map the customer journey and identify opportunities to proactively improve user experience • Guide team in effective issues resolution and handle any escalations • Visualize and analyze data across business to help stakeholders to make data driven business decisions and communicate the value of the information gathered

Work with regional leaders to plan country launches as well as collaborate with cross functional teams (Logistics Operation, Customer Service, Business Development, Marketing, Product) across the organization to drive major projects and initiatives toward completion from initiation, planning, execution and monitoring • Assess gaps and identify pain points to draw out actionable insight • Define project scope and requirements to address business problems and improvement • Communicate and manage expectations of key stakeholders • Forecast and measure resource utilization and budget. • Design marketing strategies and tactics to drive product adoption • Develop metrics to track service levels as well as standard operating procedures. • Lead new project operations and manage teams to deliver planned target and agreed service level quality. • Manage relationships and negotiate contracts with vendors. Key Project Experience Highlight: 1. Cross Border Platform Project • Background: To create a platform to allow local sellers to sell the products cross countries. 2. Cross Border Warehouse Project • Background: To set up a cross border warehouse in Malaysia to improve cross border logistics delivery. 3. Launch of New Third Party Logistics Providers • Background: To integrate new third-party logistics providers to provide best parcel delivery options for buyers and sellers.

• Design and integrate artificial intelligence and cloud solutions for industrialized data cleansing and data auditing • Build process oriented and process improvement within the operation delivery with Knowledge Management team members • Analyze business issues and recommends improvement for existing and new processes • Review business scenario and test scripting in ensuring they are in line with the business requirements. • Conduct system integration test, UAT and provide training to end users if needed • Work hand in hand with regional developers and network engineers from Philippine, China, Indonesia and Bangladesh for liaising on development schedules and requirement clarifications Project Experience Implemented in China, Bangladesh, Philippine, Indonesia, Vietnam 1. Face Field Matching Project • Project background: To build digital profiles for every individual in a 50 million images of college yearbook • My role: Design a system and process workflow to minimize workers effort for data extraction and allow workers to focus on data quality verification • Solution: A process flow which consists: (i) Machine learning image classification module (ii) AI processing module for Face Detection, OCR, NLP (iii) Client-facing application for data quality verification that accommodate 5000 users (iv) Robotics Process Automation module for data delivery Other Work-Related Experience Cebu Office(Phillipine), Malang Office (Indonesia) 1. New Office Site Setup • Setup technical and network infrastructures for operations offices that can accommodate 350 data judgers and data auditors • Install and work closely with the technical teams to implement required data processing systems at the two offices • Train local project managers and network engineer to familiarize with the regional management and project requirements

Currently works as Assistant Manager under Internet Banking team. Joined and graduated from the Young Bankers Programme. It is a 12-month structured, division-specific management trainee program in OCBC Bank with extensive technical,interpersonal training, branch attachment, cross department job rotation and project assignments. 1) OCBC Petaling Jaya Branch, Malaysia (August 2016 - October 2016) - Pitch bank products to customer - Serve customers at the front line of the branch - Coordinate back end branch operations and cash activities - Drive events to boost customer experience and satisfaction 2) Internet Banking team, Application Services Department (October 2016 - Feb 2017) - Familiarize with System Development Life Cycle(SDLC), Change Management process and Incident Management - Ensure Internet Banking systems up for 24-7 - Drive monthly system enhancement/bug fixes for Internet Banking systems - Provide 2nd level and 3rd level production support - Perform testing on SIT, UAT environment - Perform system problem investigation using technique of Root Cause Analysis - Work hand in hand with Business Users and external vendor 3) Loan Operations Department (Feb 2017 - May 2017) - Gain understanding on the end-to-end consumer loans processing (Loan origination, credit processing and document management) - Identify potential improvement areas in the various processes - Involve in gathering of system requirement for new loan system - Conduct Peer Bank Analysis on Bank's Power of Attorney 4) EasiCheck & GIRO Team, Payment Operations Department (May 2017 - Current) - Develop an understanding the types of domestic and international payment services, such as cheques, cashier's order and telegraphic transfer - Support processing of the payment services - Perform investigation on suspicious transactions - Work closely with treasury dealers and branch relationship managers - Create excel macros to simplify manual processing tasks

- Grade homework assignments for course Mechanical Design I - Create marking scheme for the homework - Provide homework feedback and coursework assistance to students

Volunteer in a research study in collaboration with Prof. Robin Daly, who is running clinical trials, to evaluate the influence of exercise on bone structure Segment and analyze the magnetic resonance images of bones samples using image software FIJI

Designed a 20-tonnes double girder side mounted crane for customer using AutoCad software (general assembly drawing, detailed production drawing and bill of material) under supervision of a senior project engineer Built the database of the engineering drawing list of crane standard components.

- High Honor - Graduation : May 2016 - Earned College of Engineering Dean's List 2013, 2014 and 2015

American Credit Transfer Program