Che Mohd Hafizullah Che Hazemi

1. Sales exposure ▪ Support Tele Sales to drive large and complex deals with advance workload in SMB with sell-with partners, and unmanaged partners. ▪ Support SMB Segment to drive Cloud Adoption, Cloud Consumption, Upsell and Cross Sell Cloud Solutions with high propensity customer sets through sell-with partners, and unmanage partners. ▪ Supporting partners to drive Azure and Office 365 campaign/programs developed by Microsoft. ▪ Supporting partners to drive leads/opportunities from Microsoft engines include Marketing, Tele-sales. ▪ Responsible for the Country’s Cloud Pipeline generation and progression 2. Experience In Handling Account ▪ Technical Account Manager to own top 100-200 accounts in the country assigned, where the responsibilities include, but not limited to, opportunity creation, orchestration with stakeholders (e.g. TCM, Partners, CLM) and having accountability for managing pipeline progression ▪ Manages subsets of accounts/leads driven by the SAS nominated by the Country (tactical accounts) ▪ Be involved in customer-facing activities that promote the progression of an opportunity through technical demos and presentation ▪ Deals Closure – act as technical advisor, numbers of sales influenced by sales reps’ coverage (based on ratio or Country) ▪ Complex Cloud Deal orchestrator between the sales resources, Territory Channel Manager and Partner(s) until deal closure ▪ Promote Solutions Assessments or Scanning to customers by engaging relevant Partners ▪ Drive the complete process along with the strategic partners of Microsoft and the sales team

• Prepare technical proposals and presentation material, Prove-of-concept (POC), to effectively communicate the value proposition to potential clients. • Supporting the Sales and Account Team to perform technical presentations on solutions around Microsoft Azure, cloud, systems management, and device management. • Strong knowledge on Microsoft product & solution offerings: Office 365, Enterprise Mobility + Security and Windows 10 Enterprise. Cloud platforms – AzureAzure (IaaS, PaaS) • Proficient with Infrastructure environment (e.g.: On-premises datacentres/infrastructure, Active Directory, Exchange Server, DNS, Virtualization, etc) • Assisted in the migration/implementation of a cloud-based network that improved system scalability and flexibility of clients.

Workforce Management (19 Dec 2022-30 Sept 2023) • Helps to maximize the use of agent labor by forecasting the volume of transaction for calls and emails. • Schedulling correct number of agents with the proper skills at the right time to handle the expected volume of transaction. • Objective : To optimize the productivity and reduce risks. End User Support (May 2022-Dec 2022) • Assigned to SMRT Project as a Subject Matter Expert • Answered calls from Helpdesk Hotline to assist SMRT staffs troubleshoot their desktop/laptop issues remotely using Bomgar/MSRA. • Identifies and resolves technical issues/researches and recommends effective solutions. • Develop new troubleshooting SOP for the project • Achieved the Top 3 Performers and CE Hero Awards.

End User Support Team • Provide troubleshooting assistance to all petronas staff related to Windows, Microsoft 365, laptop software, laptop hardware in house system and application issues. • Consistently hitting all time high of 88%-90% of FCR rate on monthly basis accompany with top quality scores.

Service Desk Engineer • Provide First Call Resolution (FCR) technical support via phone and email. • Responsible in configuring computer systems, diagnosing hardware/software faults and solving technical problems. • Perform remote troubleshooting through diagnostic techniques and pertinent questions. • Cross-trained in 3 different projects which are: Internet Service Desk, Fixed Network and Software As a Service (Saas).

• Coordinating and monitoring the overall M&E works of buildings. • Responsible for all technical aspects of M&E works for infrastructure and building. • Capable in giving guidance and supervision for team of site personnel and sub-contractors. • Make assessment and evaluate the cost and quantity of M&E building works with respect to labour and materials.

-Certified with PCE,CEILI, TBE, UT and PRS certification -Involve in financing for mortgage, hire purchase, ASB financing, credit card, and personal loan. -Involve in bancaassurance partner with Sunlife Malaysia. -To plan and implement sales activities related to branch products. -To achieve individual sales target and contribute towards the achievement of the branch target.

-Plan, schedule, predict, and manage all the technical tasks of their assigned project to assure accuracy, proper resources, and quality from start to finish. -Highest achievement : Completed BMW cosmetic dashboard for M330i