Chavi Pathak
Product Manager @ ATC
About
I’m Chavi Pathak, a Business Analyst & Product Manager with 2.8+years of experience driving clarity across business requirements, customer operations, and product delivery. I hold an M.S. in Information Systems from California State University, Fullerton, and specialize in turning complex business problems into well-defined product solutions. My work centers on understanding user needs, translating them into clear requirements, and partnering with engineering, marketing, and leadership teams to deliver impactful outcomes. 🔹 What I’ve Done CSUF Auxiliary Services – Business Analyst, Customer & CRM Operations Led requirement gathering and CRM process improvements, authored PRDs, user stories, and functional documentation, and collaborated with marketing and operations teams to improve customer engagement and campaign execution. Yog Sakshi Studio – Business Analyst Owned end-to-end requirement documentation for customer acquisition and retention initiatives, translating business needs into product features that improved onboarding and membership growth. 🔹 What I Bring Product & Business Analysis: Requirements gathering, PRDs, user stories, acceptance criteria, stakeholder interviews, backlog grooming Delivery & Collaboration: Agile ceremonies, sprint planning, UAT coordination, release documentation Customer & CRM Operations: Process mapping, funnel optimization, lifecycle reporting, churn reduction strategies Execution Mindset: Translating ambiguity into structured plans that teams can build with confidence I’m passionate about building products and processes that solve real business problems and create seamless customer experiences.
United States
San Jose
Computer Software
Microsoft Power Automate, Qlik, Jira, NumPy, NLDK, Scikit-Learn, Algorithms, PYTHON, Machine Learning Algorithms, Infogram Data Visualization, PostgreSQL, Portfolio Optimization, Machine Learning, Data Engineering, Oracle Database, NetSuite, Extract, Transform, Load (ETL), Pandas (Software), Flask, Data Science
Experience

Product Manager
United States
• Partnered with Auzmor on strategic LMS implementations and client engagements, translating evolving business needs into scalable product requirements and execution plans. • Led end-to-end strategy and execution of 5+ product features, owning PRDs and partnering with engineering and UI/UX teams to reduce manual workflows by 30% and accelerate release cycles. • Drove cross-functional collaboration across design and engineering to improve onboarding and navigation flows, delivering an 18% uplift in user adoption and engagement. • Defined product success metrics and executed A/B tests on UI enhancements, translating insights into prioritized backlogs and measurable engagement gains. • Built SQL and Power BI dashboards to monitor feature usage, retention, and churn drivers, enabling data-informed decisions that reduced churn by 12%. • Led UAT, stakeholder alignment, and RFP solution mapping to ensure scalable, user-centric product delivery aligned with business objectives. • Delivered product and analytics solutions for government and higher-ed clients, including Utah Valley University (UVU), Madison Metropolitan Sewerage Authority, aligning technology initiatives with environmental and institutional objectives.

Business Data Analyst
• Developed and automated an HR data processing system using SQL, Python, Hadoop, and Power Automate, significantly reducing manual data entry and processing time. • Designed and deployed Tableau and Excel dashboards, enhancing HR analytics visibility for multiple stakeholders and improving operational efficiency. • Led an Agile project team in developing an automated HR system for subsidiaries, streamlining client acquisition processes through iterative development and continuous collaboration. • Conducted A/B testing on HR data workflows to optimize data validation processes and enhance client acquisition strategies.

Business Analyst -Customer & CRM operations
United States
• Integrated multi-source retail data into AWS Redshift, establishing a unified data warehouse for real-time analysis of customer transactions and purchasing patterns. • Visualized consumer behavior trends by curating interactive Power BI dashboards with actionable KPI scorecards, facilitating data-driven marketing decisions. • Applied advanced DAX formulas to create custom calculations for marketing segmentation, optimizing targeted marketing strategies. • Utilized NetSuite's ad hoc reporting capabilities to generate on-demand financial and operational reports, enabling swift decision-making and reducing reliance on pre-defined templates.

Business Analyst
Delhi, India
1)Developed predictive models using Python (Logistic Regression, Collaborative Filtering) to analyze customer behavior and drive predictive analytics, enhancing marketing strategy effectiveness by 20%. 2)Engineered scalable ETL pipelines with SQL and Python, ensuring high data integrity and reducing processing time, which improved the delivery of high-quality datasets for strategic data analysis and reporting. 3)Leveraged NLP and statistical analysis for sentiment analysis to extract actionable insights, influencing product operations and refining marketing and product strategies. 4)Collaborated in an Agile environment while managing multiple projects simultaneously; utilized Microsoft Excel, Pandas, and Flask for dynamic data visualization, capacity planning, and comprehensive business analysis.

Business Analyst(Product Stratergy)
Rajasthan, India
1)Developed interactive dashboards using Microsoft Excel, Tableau, and Microsoft Power BI to track product performance and market trends, applying robust market research and marketing strategy skills. 2)Conducted detailed data analysis and cleaning with Microsoft Excel and Power BI, streamlining product operations and enabling informed decisions through strong management and analytical skills. 3)Collaborated with cross-functional teams by leveraging Microsoft Word for documentation and communication, ensuring project alignment and enhancing overall management effectiveness

Business Intelligence Intern
India
1)Engineered and optimized ETL pipelines using SQL and Python to ingest, cleanse, and integrate data from multiple sources into AWS Redshift, ensuring high-quality datasets for comprehensive business analysis. 2)Developed interactive dashboards with Power BI, Tableau, and Qlik, leveraging AWS Redshift for centralized data warehousing to drive data-driven decision-making and effective remote collaboration.

Research Assistant
Vellore, Tamil Nadu, India
1)Led the research project “Big Data Analytics for Chronic Disease Prediction,” utilizing R, SQL, and Python to build predictive analytics models and conduct comprehensive data cleaning on large-scale healthcare datasets. 2)Collaborated with VIT faculty to refine research methodologies and leverage advanced predictive analytics, resulting in actionable insights and publication in the International Journal of Modernization in Engineering Technology and Science (IRJMETS).
Education
Chavi Pathak's Contact Information
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