Minny Chau Ho

• Support 45+ students per semester for CMPE 142 (Operating Systems Design) and CMPE 172 (Enterprise Software Platforms) courses • Assist in grading and debugging assignments involving C/C++, system calls, and kernel-level concepts • Support students in enterprise and distributed systems, including databases, web technologies, and service-oriented architectures • Collaborate with the instructor on lab reviews and student support across low-level systems and enterprise software topics

• Assisted and guided 70+ students each quarter in ICS 31-32-33 Programming series courses • Supported professors and teaching assistants by monitoring and facilitating an active learning environment including, but not limited to, collaborative activities or discussions • Met, reflected, and planned course curriculum and students' progress with professors and teaching assistants on a weekly basis

• Provided and maintained technology equipment for 500+ faculty, staff, and students, ensuring reliable classroom and office IT operations • Collaborated with the Network Administration team to deploy software installations and system updates via DesktopCentral, improving virtual desktop infrastructure stability and user access across the network • Diagnosed and resolved 30+ weekly hardware, software, and network issues, including replacing corrupted SSDs, re-terminating RJ45 cables, and updating drivers to restore device functionality

• Conducted forensic imaging on 15+ company computers, ensuring complete data recovery and secure analysis for internal investigations within strict 24-hour turnaround windows • Tested and repaired RJ45 cables using network testers and crimping tools, reducing local connectivity issues by 25% and optimizing uptime across multiple office locations • Supported the Revert barcoding project, helping implement a new inventory tracking process that improved equipment traceability and reduced manual errors by around 60% • Utilized SolarWinds daily to monitor network and system health, identifying and resolving 10+ security or vulnerability alerts per week, improving overall network reliability • Provided plant-wide IT support for 20+ employees, troubleshooting and resolving hardware, software, and connectivity issues to minimize downtime and maintain smooth operations

- Made a website that features a Light & Sound Memory game using HTML, CSS, JavaScript under CodePath's guidance to apply for their web development program. - Implemented necessary features that match the demo game while making additional functions to improve the game.