Chau Tran

- Manage strategic global accounts - Expansion planning - Sales pitching - Project transition and management - Operation excellent and improvement - Team management

- Manage and build rapport with the existing local and regional clients/accounts to expand existing scope(s), acquire new sales (existing projects and new divisions) - Manage and maintain client satisfaction - both external and internal - Project improvement - process, report, new service model

- Collect and gather project operation insights, data to improve process and reporting system (for Power BI Visualization and data warehouse creation) - Project coordination between transcosmos Vietnam and its regional office - Research and study to make appropriate recommendations on operational process and reporting - Deploy and apply COPC standards to project operation

- Implement activities to develop the business in HCMC and Southern provinces. - Seeking for potential customers and identify new business opportunities for Call Center/Digital Marketing services. - Build rapport relationship by providing supports on commercial aspects and identify business opportunities on the existing accounts.

- Work closely with management level and give inputs when necessary on business operations/ plans; - Delegate, manage and review team members performance and communication on projects, customer requests/queries; - Perform customer service training to maintain quality and standards; - Seek for potential business opportunities and build rapport relationship with internal and external stakeholders; - Review monthly P&L, cash flow statement, budgeting and forecasting and other reports; - Perform internal CSR auditing according to amfori BSCI standards.

- Maintain quality customer service standard in high-volume call center; - Follow-up pending requests to provide solutions for customers; - Cross-sale on call i.e. Loan on Phone, Credit Card, Ready Credit Installment loan and Insurance products…; - Employee of the month, 90% positive feedback from customers.

- Work closely with management level and give inputs when necessary on business operations/ plans; - Initiate work flows when assigned to a project; delegate tasks to other team members as necessary; - Merchandising, business opportunity search. - Monitor and supervise operation, staff evaluation; - Review monthly budgeting and forecasting; - Manage customer expectations/ complains; - HR, payroll and recruitment tasks.

- Receive phone calls, managing calendar, maintain, manage office supplies, simple document fillings, - Face-to-face interaction with Customers, Trouble-shoot minor technical problems, - Create purchase orders/ restocking, stock take, merchandising, - Liaise and build rapport with suppliers to restock and warranty, landlord for lease related matters.

- Schedule travel prepare travel expense report accordingly, - Organize meetings and compose meeting proposals and minutes, - Attend to VP, team members and clients’ inquiries and resolve the issues, - Simple filing, reconcile monthly report with external, - Process customers’ accommodation reservations, contracts, invoices and follow up with payments, - Perform accounting reports for each junket operation (profit and loss statement, commission earned, and turn in payments), - Cash management duties in the Casino VIP high-roller sector (junket) including high-limit cash handing and control, chip change, cash deposit/withdrawal, - Create and maintain database records, - Liaise with outside vendors to seek and build rapport relationship with new customers.