Chau Tran

1. Project Engagement - Decreased 90% backlog & improved seller’s complaint process (saving 95% of compensation value). - Increase reporting systems and problem-solving efficiency for all involved stakeholders by up to 85%. - Lead project by converting manual workload to system tracking with data-mart, alerting users, tracking performances and improving service quality. 2. Inventory Management - Build up the inventory checking process by alert flow for users - Manage inventory health indicators (under 0.5% damaged goods in warehouses, move in - move out goods smoothly & clean up bad stocks, minimize inventory risks by process, access, demand, expired and damaged goods). - Support for reconciliation process with other teams (Finance, Accounting, and Operation departments).

1. Supplier Management & Key Account Operation - Successfully convince about 990 suppliers (99% of 1000suppliers) to apply a new system & new official process. - Manage profile and dealing operation terms in contracts between Tiki-Suppliers and manage KPI: OT-IF up 90% - Engaged seller’s full compliance to Tiki regulation, matched Operation – Platform regulation. Awareness level: up 85% - Successfully support commercials in launching new products, and the biggest yearly seasons which generate billions of revenues. 2. Product & Process Compliance - Build-up and maintain status among stakeholders on input product quality processes (Inbound, transfer internal between 10 warehouses, SKUs register). - QC standard to limit liquidation goods (decrease 90%).

- Manage the effective operation of two distribution centers including warehouse and transportation (70% Road, 15% Air, 15% Sea) by setting KPI with the 3PLs. (3PLs Achieve 99% OTIF). - Manage overall export planning and import goods to Vietnam and export goods to global markets (EU, Asia, US). - Planning the budget and controlling the cost spending, optimizing cost by utilizing the truck/route and 3pls partners in domestic & import-export transportation. - Manage procurement process with suppliers for raw materials, display POSM (100% supply on-time and competitive price). Ensure and maintain well-organized warehouse status by stock-transfer enough goods of distribution centers (accuracy: 90%). -Be responsible for the team's performance and be the escalation for all operation issues. Proud: Have a proposal for promotion (internship => Official offer & proposal for Supervisor position)