chase dunlap

* As part of the JM Family of automotive companies, DataScan Field Services is one of the largest automotive inventory and inspection verification providers in the industry. * Contracted to the Operations and Administrative group in charge of overseeing and managing all of the field auditors and inspectors in certain cities and territories. * Along with working directly with several major automotive clients, banks and dealerships, my coverage grew from handling 5 city areas to more than 20. * This position required extensive communication skills, completing high volume outbound and inbound calls to assure our clients’ expectations of completing each audit and inspection as quickly as possible to maximize productivity and profits. * Capable of handling increased workload and responsibilities in a fast-paced business environment. * Received multiple ‘Excellence in Service’ awards for outstanding diligence and communication while handling time-sensitive arbitration requests.

* Merchant Optimization & Development Team * Used consultative communication styles to gain decision maker’s attention and trust and to probe to determine why volume has declined. * After identifying concerns or issues, assisted to clarify card acceptance profitability using spending and demographics data to reinforce acceptance benefits. * Recommend strategies and techniques for increasing their business, and upsell to additional products and services offered by American Express. * Met outbound call volume goal and exceeded 90% graded call quality goal. * Helped increase card activity and acceptance by 5-7% target. * Led team with highest monthly amount of cross-selling referrals to other American Express divisions.

* Odyssey Logistics and Technology/WIN (Web Integrated Network) Business Services * Selling and promoting the full functionality of the WIN Solutions program to potential and existing clients * Assisting WIN team with online demonstrations to sell WIN to prospective clients, explaining the implementation process, functionality and benefits * Review trends on current marketing initiatives and how they can affect potential clients * Assist with implementation transition to WIN Business Services via client support documentation and training sessions

* In charge of handling all international client accounts and orders totaling more than $8 million in annual sales. * Gained experience in international shipping, export processes, incoterms, necessary documentation and communication for exporting hazardous materials in accordance with many foreign countries’ import laws. * I worked directly with customers and third-party vendors managing supply and demand issues gaining Business-to-Business purchasing and selling experience. * Assisted other divisions with forecasting annual estimates, assisted with domestic customer relations and invoicing for accounting department.