Charuwat Charoenying
Global Service Delivery @ Agoda
About
Experienced in incident response, escalation management, and platform monitoring for high-scale environments. I leverage a BSc in Digital Innovation and a data-driven mindset to optimize operational efficiency and resolve complex technical challenges in fast-paced, mission-critical settings.
Thailand
Bangkok City
Computer Software
Technical Support, Escalations Management, Grafana, System Monitoring, Incident Management, Troubleshooting & Root Cause Analysis, IT Service Management (ITSM), Analytical Skills, Microsoft Excel, Solver, Startups, Statistics, User Experience (UX), Data Analysis
Experience
Global Service Delivery
Agoda
Technical Support Specialist
LINE MAN Wongnai
• Technical Analysis Perform deep-dive root cause analysis • Cross-Team Sync Act as the primary technical lead for all relevant stakeholders
Associate Noc Engineer
Agoda
• Monitor large-scale systems and services to ensure high availability and reliability. • Handle incident response, escalation, and coordination with internal stakeholders during critical events. • Analyze system behavior and logs to support root cause analysis and preventive actions. • Maintain clear incident documentation and post-incident summaries for knowledge sharing and improvement.
Network Operations Center
2C2P
Bangkok, Bangkok City, Thailand
AI Training & Data Annotation
Outlier
• Conducted fact-checking and contextual evaluation of AI-generated responses, focusing on Thai cultural nuances, slang, and regional accuracy
Education
Chiang Mai University
International College of Digital Innovation
• Interdisciplinary Focus: Blends Internet Technologies, Data Science, and International Business. • Data-Driven Strategy: Expertise in leveraging Big Data for informed business decision-making. • Innovation & Marketing: Skills in developing digital products and executing strategic digital promotion. • Hands-on Experience: Practical, project-based learning focused on real-world application. • Digital Leadership: Prepares graduates to drive Digital Transformation and entrepreneurial growth.
Charuwat Charoenying's Contact Information
Phone
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