Charlton (Charlie) Ho

Production Manager @ Upgrade Energy

About

Operations, Production, Technical Management and Client Delivery Expertise. Adaptable operations and client delivery leader thriving in high-pressure startup environments. Experienced in production and technical management, along with managing client service delivery. Currently in power source production for drone applications, combining hands-on technical skill, workflow optimization, technician training, and client service. Strength in supporting production teams to meet ambitious goals. Foundational teamwork and leadership development from golf operations, athletics, and hospitality.

Country

United States

City

Los Angeles

Industry

Computer Software

Skill

Client Delivery, Workflow Optimization, Member Experience, Operations Management, Drone power systems, Customer Delivery, Production Efficiency, Team Training, Logistics Management, Startup Development, TIG Welding, Spot Welding, Sports, Golf, Leadership, Competitiveness, Creativity

Experience

Production Manager

Upgrade Energy

2026-4 - Present · 6 mos

Los Angeles County, CA

Power Source Operations and Production Lead

Upgrade Energy

2024-5 - 2026-5 · 2 yrs 1 mo

Los Angeles, California, United States

Employee #3, early stage founder, initially led power source builds and now leads custom builds and production operations. Lead for assembly and testing of custom unmanned aerial vehicle (UAV) battery packs, managing custom orders while meeting client delivery expectations and ensuring quality and safety standards.

Customer Experience and Outdoor Operations Lead

Century Golf

2023-7 - 2024-5 · 11 mos

Orlando, Florida, United States

Accountable for golf course patron and member experience from pro shop to end of rounds. Managed player golf experience and outdoor course operations, including player coordination, member clubs and equipment management, and meeting service standards

Delivery Specialist

DoorDash

2020-3 - 2023-6 · 3 yrs 4 mos

Myrtle Beach, South Carolina, United States

Delivery Specialist completed 500 successful deliveries with a 4.9 customer service rating and 100% on time completion rate.

Bar Attendant

Topgolf

2022-4 - 2022-9 · 6 mos

Myrtle Beach, South Carolina, United States

Supported bartenders and servers, maintaining beverage service for patrons and private events.

Professional Golf Management

Hillview Country Club

2019-5 - 2019-8 · 4 mos

Franklin, Indiana, United States

Professional Golf Management intern under Kyle Kolarz, PGA and Head Professional. Private golf course and club with 400 members. Developed working knowledge of private membership experience management and work experience with pro shop operations and outdoor course management. Learned details of how to ensure excellence in golf course patron and member experience.