charlotte mellberg

klantenservice medewerker

About

Team player: Good in working together with other people, help creating a good atmosphere, which helps working better for all different teams within the same company. I like helping others when they are busy and I am good in learning others new things and guide them. Eager to learn: Always eager to learn new things, my mind is always open for a new challenge and flexible in changes.

Country

netherlands

City

amsterdam

Industry

telecommunications

Skill

channel partners, managed services, voip, salesforce.com, unified communications, audio conferencing, video conferencing, sales, telecommunications, telepresence, sales operations, ip pbx, lan wan, solution selling

Experience

senior emea customer relationship associate, emea order management team

polycom

2007-5 - 2015-4 · 8 yrs

cassiere

shell station kok en zn

2006-7 - 2007-5 · 11 mos

* Helped customers paying their fuel and other items from the shop. * Helped customers at all times with questions on any question. * Helped and calmed down customer when they were unable to pay their bill or used the wrong fuel in their car. * July 2006 – May 2007 Fulltime (July 2006 – December 2006 via Randstad)

customer service representative

cts group

2001-9 - 2004-8 · 3 yrs

Sept. 2001 until Jan. 2002 internship and Saturday extra. Jan 2002 until Jan 2003 Saturday's and summer school holiday Jan. 2003 until Jun. 2003 internship and Saturday extra. June 2003 – August 2004 Part-time (32 hours) Multiple Administration tasks, getting data from freight forwarder rates in excel, filling in the hours worked by the truck drivers, helping the accounts payable department with booking of the invoices in busy periods. Customer service: helping customers for POD’s (proof of delivery) when asked. Maintaining the POD;s (proof Delivery’s), entering the data of the POD’s in the system, filling them in the archive. Answering customer’s questions on tracking of their shipments and issue’s with delivery (wrong address, closed offices). Small receptionist tasks, as answering the general phone, and forward to the person they need, answering questions when needed. Receiving visitors, help setting up customer mailings by email and mail.