Charlotte Burke

- Responsible for delivering company revenue budget in excess on £4million per annum across multiple revenue streams - Designing and implementing annual and projected sales strategy for the business in order to achieve revenue and overall business targets. These included product, structure, roles, commission and rewards - Direct manager for 4 business heads and overall responsibility for a team of 17 across sales, support and product manager functions - Responsible for recruitment strategy and process to ensure we attracted and maintained the best talent - Manage and implement full onboarding process for all new sales starters including welcome process, training programme, business orientation, individual account set up and overseeing of probation period - Liaising with stakeholders across Milkround departments and the wider News International business to further the Milkround brand and determine possible collaborations and revenue opportunities - Networking across the early years and wider recruitment community to ensure brand presence and relevant business partnerships as well as maintaining industry knowledge - Feed in to overall business strategy and deliver on sales business objectives

- Responsible for team’s delivery of revenue across our existing client base - Devise, implement and execute on existing business sales strategy across all products - Day to day management of 6 direct reports across sales and support roles - Responsible for recruitment, training, coaching and performance management of the team

- Planning and prioritising sales activities and client / prospect contact towards achieving agreed targets - Maintaining and developing accounts through constant contact, selling in new products and upgrading existing clients - Working with key clients across a range of industries - Developing new business through lead sourcing, cold calling, proposals and client meetings and pitches

- Responsible for processing client bookings once agreed and maintaining site content to ensure clients’ information is up to date and correct - Managing time to ensure work is completed, approved and live within agreed SLA. This included liaising with clients directly to get approval and make recommendations where appropriate - Basic use of HTML programming to ensure layout and presentation is as requested - Managing workload from a team of 5 Account Managers with in excess of 150 clients in order to provide best possible service both internally and externally

- Respectfully and sensitively dealt with customers to identify needs and issues - Used in-depth knowledge of BA products, services, policies and systems to provide solutions - Focused on service excellence, safety and security - An ambassador for the BA brand - Built relationships with customers, as well as colleagues within teams and the wider business