Charlotte Lee

-In addition to previous responsibilities, oversaw daily operations across multiple retail locations and the online store to ensure a smooth, consistent customer experience. -Managed end-to-end product launches, from coordinating new product creation and production timelines to preparing digital assets, scheduling launch communications, and publishing products across e-commerce and in-store platforms. -Supported in ongoing website maintenance and improvements -Planned and scheduled social media content to support product drops, promotions, and store events, collaborating with the marketing team to maintain brand consistency and drive engagement. -Maintained inventory accuracy across all channels using tools like Shopify and ShipStation, coordinating restocks, transfers, and cycle counts for retail locations and warehouse fulfillment. -Worked closely with retail teams to monitor stock levels, resolve discrepancies, and ensure product availability in-store and online. -Managed retail store operations, including staff scheduling, PTO tracking, and shift coverage to ensure appropriate staffing across all locations. Supported team communication and alignment across time zones and locations. -Handled B2B account management, including order processing, invoicing, and partner communication for wholesale and consignment partners. -Helped process payroll and managed related administrative tasks, ensuring timely and accurate compensation for hourly and salaried team members.

-Managed all aspects of the online customer experience to ensure it reflected the same level of care and service as in-store interactions. Responded to customer inquiries across email, social media, and web platforms using Gorgias, Gmail, and Meta, handling questions about sizing, orders, shipping, and returns with consistency and efficiency. -Developed and implemented backend workflows and automations in Shopify and ShipStation to streamline order processing, monitor fulfillment accuracy, and reduce return-related issues. ---------Analyzed customer order and return data to identify trends, improve processes, and flag recurring pain points. -Created post-purchase engagement systems to help build long-term customer loyalty -Provided IT and troubleshooting support for team members across retail and warehouse locations, resolving common issues related to Shopify, POS systems, and internal communications. -Created and maintained documentation of workflows and internal processes to support smooth operations across departments. -Supported social media management by monitoring DMs and comments, engaging with community members, and sharing customer feedback with internal teams. Occasionally contributed to content planning and copywriting for customer-facing posts and campaigns.

•Navigated internal systems and technology to perform routine tasks •Performed regular audits to ensure transaction processes were completed successfully •Oversaw the quality check of all incoming/outgoing orders while managing calls/chats of external customers and internal stakeholders

Increase sale revenue by building customer relationships and catering to customer's needs/style. Assisted Visual Merchandiser with roll outs and visual standards.

•Created client shipments and receipts in In-Trak •Managed several projects as a project manager •Coordinated with several departments and subject matter experts to ensure budgets and requirements of projects were met and executed efficiently and accurately •Collaborated with other project managers, operation directors, and quality control directors to help create a process to minimize project risk

•Produced kits •Received, processed, stored and shipped out incoming and existing samples •Monitored temperatures of freezers and liquid nitrogen tanks