Charlotte Marriott

- Fabric, paint and accessories product training for the sales team. Enforce sales drive to hit monthly targets. - Customer service training (team product and system training) - Problem solving and support for the sales team; liaise with BOH team on lead times, customs queries and aftercare. Manage day-to-day operations. - Work alongside Business Development Director and sourcing department on new fabric collection for a sales/commercial perspective - High priority fabric/paint management; new collections details for in-house training and product knowledge, launch dates/outreach scheme, incoming stock plus any proposals for facilities maintenance. - VIP client management awareness; manage top clients, build relationships, sales management, gift proposals to the managing director - Allocate clients to sales team (appropriate to sales role). Outreach new clients via presentations and events - Send monthly sales updates to Business Development Director and Managing Director - High priority events management; London Design Week, London Craft Week, ICFF, new collection events, Pimlico Road Street party - Support marketing team with event aftercare; delegate new enquiries within the sales team. Gift proposals to the Managing Director and support outreach follow-up. - Liaise with colleagues across the business to ensure smooth relationships between fabric, shop, accessories and interior design team. - Support online feedback; issue internal investigation from customer service perspective - High priority events management, such as London Design Week, London Craft Week, ICFF, in-house breakfasts, Pimlico Road Street party - Rota; approve annual leave, set agenda, support outreach scheme - Training US distributor teams based on sales performance. Support account managers with building client relationships

• First point of contact; greet clients with a warm and welcoming manner (excellent telephone and written skills). Dress smartly and be prepared to give tours of the showroom, make presentations, take client details and focus on developing leads. • Sales and administration; build my own clientele and convert leads into either retail, wholesale or bespoke commissions, whilst working closely with the Production and Merchandising team for quotes and lead times. • Management; manage the sales and logistics team to ensure sales, leads and deliveries are made on time. Make a monthly rota, monitoring staff attendance, holidays and sick days. Attend interviews for the sales team, followed up with probation assessments. • Manage client expectations; maintain LINLEY's exceptional customer service standards and ensure deadlines are met. • Database management; general administration, adding and archiving invoices and contracts. • Manage and build corporate and wholesale database and follow up sales enquiries. • Support Commercial Director and Senior Sale Executives with bespoke projects; design presentations, take minutes, research suppliers and raise invoices. • Logistics; coordinate deliveries for UK and abroad (from retail shipping to White Glove service). • PA and secretarial duties; diary management, screen phone calls and post, prepare presentations, quotes and invoices. • E-commerce support; ensure all online sales are packed, processed and shipped within 24 hours of ordering. • Merchandising support; do regular stock checks and ensure merchandise, samples, retail bags and stationery is replenished to keep the showroom and online orders running smoothly.

Research for unique and obscure places and spaces. Match venues/spaces according to brief and present options through Excel and PowerPoint. • Office management; keeping the office day to day running’s smooth and efficient. Order stationary, book meetings and set up conference calls. Manage communication within the team through various diaries, including team events, annual leave and meetings. • PA duties; arrange travel for Project Managers and Director for site visits. Arrange accommodation on projects both in the UK and abroad. VAT responsibilities; collecting invoices and managing Receipt Bank and liaise with accounts. • Manage the development of the collections database; collect and store all brochures, site guides and rate cards in relevant folders. • Build relationships and outreach to venues for availability. Maintain close relationships with event managers and arrange events on behalf of various clients. A brief will include dates, content, capacity and nature of event which will need to be corresponded to venues whilst keeping the brand confidential. • Maintain client relationships; ensuring client needs are met and making the impossible happen. Use my initiative and creative skills to create exciting and unique events.

Lead and motivate the PT team to hit sales targets. Outreach, organise and advertise events and provide effective sales training for all staff (reception and fitness team). • Go through P+L with the Operations Director and assess my financial budget. • Running the operations of the studio. Provide health and safety checklists for daily, weekly and monthly assessments. Provide risk assessments and renew annually. • Lead the team by teaching classes, place staff on courses to develop their learning and arrange team meetings for further training and 1-2-1. • Payroll responsibilities; collect invoices from freelance instructors and send to accounts. Be the point of contact; any complaints or feedback will be directed to me to resolve. • Develop the studio to keep up with competitors, assess class attendance and have regular meetings with head office. I met local businesses to offer corporate deals whilst advertising my studio to a wider audience. • Organisational Skills. I have multiple deadlines and targets which are set monthly and quarterly whilst being required to teach fitness classes, maintain a clean, high quality and reputable studio and manage client expectation.