charlotte lopez

Remotely manage hundreds of MSO contracts via telephone, email, and administration. Daily access to hundreds of servers with virtual machines and VPN connectivity. Active Directory, Exchange, and print queue administration. Heavy usage and support of Citrix, Juniper, Cisco, and Office365. Creation and application of job aids, SOPs and Knowledge Base updates. Head leadership for a team of ~10 individuals on a weekend shift. Manage client relationships within high visibility contracts and exceed expectations for obligations.

Assist, support, and update computers for URMC hospitals and affiliates including all aspects of information technology necessary for patient care and/or scientific research. Almost full support remotely. This includes networking, shared/personal storage, patient care scheduling software, other forms of patient care programs, hardware troubleshooting and replacement, as well as triaging to appropriate on-site IT teams. Daily usage of Active Directory, ConfigMgr (SCCM), Exchange, Epic Hyperspace, IDX Flowcast, and SoftLab.

* Daily management of a complex VMware environment including hundreds of virtual servers as well as multiple ESXi hosts and SAN storage infrastructure * Responsible for 18 office sites connected through a central colocation center * Lead on New Hire and Termination cycle throughout the company including but not limited to Active Directory, Exchange, and Lync Server administration * Responsible for planning and implementing proactive upgrades to software, hardware, and virtual systems * Monitoring of several systems such as Veritas Data Insight and PRTG to ensure a healthy and well maintained environment and to detect problems immediately

User Administration within Active Directory, Exchange 2010 and Oracle including account creations, mailbox creations, security memberships and creation, OU management and workstation management. iPhone and iPad Mobile device management including AirWatch utilization. Cisco Unity, Cisco VPN, and Cisco Videoconferencing maintenance and support. Manage a group of Service Desk Analysts within a technologically advanced client. Located on site with client to ensure both remote assistance as well as in person assistance. Work closely with all Tier III teams to stabilize technical operations. License server administration as well as analysis in relation to procurement and licensing. Provide constant assistance to direct reports for both technical inquiries as well as administrative tasks

Support end users primarily with in person customer communication and interaction, as well as e-mail and phone assistance. Large scale management (~30,000 end users) of accounts for the University at Buffalo including staff, faculty, administrators, and students. Referrals of problems to the correct department if CIT is not able to assist any further. Become well versed in every OS platform as well as installation of productivity software for users. Consistent utilization of Active Directory, Unix shells, file storage servers, central mail servers and Exchange.

Activities and Societies: Alpha Phi Omega, Deaf Events, ASL Club