Charlotte Kleanthous

I manage the daily operations of the London office while providing high-level administrative and coordination support across the business. Alongside traditional office management duties, I work closely with the Real Estate Investment team, supporting commercial and residential property portfolios and ensuring smooth communication between tenants, contractors and internal teams. Office & Operations Management: •Oversee day to day office operations, ensuring a smooth, efficient and well-organised working environment for the entire team •Manage executive calendars, travel, accommodation, scheduling and meetings •Support HR with onboarding, employee requests, documentation and communication •Maintain office budgets, negotiate vendors and implement cost-saving improvements •Coordinate internal processes and streamline workflows across departments •Act as the go-to person for solving issues, assisting colleagues, and improving team operations Real Estate Investment Support: •Provide administrative and operational support to the Real Estate Investment team across commercial and residential portfolios •Coordinate with contractors and service providers for repairs, maintenance, refurbishments, and ongoing building needs •Manage escalated property issues, ensuring timely resolution and effective communication with all stakeholders •Assist with technical Health & Safety (H&S) and fire safety matters, ensuring compliance and raising concerns where necessary •Support tenant enquiries by advising, liaising with facilities teams, and ensuring issues are resolved efficiently •Facilitate access for leasing clients and contractors, particularly for refurbishment works and commercial unit inspections

•Acted as the central point of contact for HR, staff, VIP clients, managers and the founder •Managed the operations of two beauty concessions (Hershesons & Harrods), ensuring smooth daily running •Coordinated the recruitment process including interviews, shortlisting and onboarding •Processed annual leave, sickness requests and employee documentation •Managed and updated schedules for founder and staff using PHOREST •Provided VIP access and support, ensuring a polished and customer-focused experience •Supported financial and administrative tasks including invoicing, supply orders and reporting

•Coordinated logistics, dispatching and operational schedules across a large team •Managed communication channels to ensure timely delivery and task allocation •Maintained internal records, reports and operational documentation •Prioritised workloads, solved last-minute issues and kept processes running efficiently •Supported senior management with administration and operational planning

•Provided administrative support to clinical and operational teams •Managed calendars, patient records, and confidential information •Coordinated appointments, meetings and internal communication •Supported DR with documentation, reporting and workflow improvements

During my Business NVQ Level 2 Apprenticeship, I supported a busy recruitment team with day to day operations, administration and client coordination. This role strengthened my communication skills, organisation and ability to multitask in a fast-paced office environment. Key Responsibilities & Achievements: •Handled incoming calls and directed enquiries to the appropriate consultants, ensuring smooth communication flow •Created weekly target and performance reports to support team planning •Updated team members with new job listings and candidate information •Managed monthly stationery orders and maintained stock levels •Sorted, logged, and distributed daily incoming post •Managed meeting rooms and coordinated diaries for internal and client meetings •Greeted clients and candidates, ensuring a professional and welcoming experience.