Charlotte Hewitt

Retail Sales Specialist @ Mamas & Papas

About

I’m a final-year Criminology student at Manchester Metropolitan University, graduating this term and actively seeking post-graduate opportunities. Alongside my studies, I’ve worked part-time from a young age across a range of sectors. My experience spans roles at Mamas & Papas, Urban Outfitters, a health office, and within the city council have given me strong customer service skills, professionalism, and the ability to adapt quickly in fast-paced settings. Balancing full-time study with employment has helped me develop excellent time management, communication, and organisational skills. In addition, I’ve been a cheerleader throughout my studies, which has strengthened my teamwork, discipline, and resilience, while reinforcing my ability to commit to long-term goals. I’m particularly interested in graduate roles where I can apply my analytical skills, real-world experience, and strong work ethic, while continuing to learn and develop professionally. I’m open to opportunities across a range of sectors and always happy to connect.

Country

City

United Kingdom

Industry

Retail

Skill

Product Development, Product Demonstration, Teamwork, Leadership, Communication, Customer Service, Reliability, Stress Management, Independent Thinking

Experience

Retail Sales Specialist

Mamas & Papas

2023-9 - Present · 3 yrs 1 mo

Manchester, England, United Kingdom

I Work as part of a small, dynamic team, consistently meeting weekly sales targets while delivering outstanding customer service. Assist customers with product selection, provide expert guidance on over 20 different prams and baby products, and encourage sign-ups for the store’s account and loyalty programme. Completed safety training on baby care and car seats to ensure accurate, informed advice. Known for maintaining a friendly, approachable attitude while supporting both customers and colleagues.

Retail Assistant

Urban Outfitters

2022-8 - 2023-9 · 1 yr 2 mos

Leeds, England, United Kingdom

While at Urban i delivered excellent customer service by greeting shoppers, assisting with product selection, and ensuring a smooth purchasing experience. Accurately processed cash, card, and mobile payments while maintaining attention to detail. Promoted the store’s loyalty programme by explaining its benefits and encouraging sign-ups. Contributed to a positive store atmosphere by working efficiently during busy trading hours and supporting team operations. Resolved customer queries and complaints with a proactive and professional approach, ensuring a high level of satisfaction.

Ellection assistant

Leeds City Council

2022-5 - 2022-5 · 1 mo

Leeds, England, United Kingdom

Provided support during the local elections, helping to process and distribute documents accurately and on time. Assisted with filing, photocopying, and preparing official materials while keeping everything confidential and organised. Helped keep the office running smoothly and supported the admin team in meeting deadlines. Developed reliability and efficiency in a fast-paced public sector environment