charles murphy

Provide level 2 support, take ownership of escalated calls from first or 2nd level support representatives/analysts and resolve complex customers technical issues. Diagnose if issues are related to application defects, database defects, server/domain/client environment, and or hardware issues. Fix issues or escalate to L3 for code fixes and deployment. Provide hotfixes and configuration changes. Maintain operational system models for experimentation, testing, and problem reproduction. Interact with third-party vendors, coordinate and collaborate with various internal business units. Document activities in CRM databases (JIRA, Salesforce) and author knowledgebase documentation on troubleshooting issues. Hardware devices. Partner with junior engineers and other areas of Customer Experience department to provide outstanding customer support. Mentor more junior level engineers to improve their skills and product support expertise

Configures, installs, maintains and supports PC hardware/Laptop/Smartphone hardware and software. Supported and resolved various end-users and troubleshooting issues related to OS including Windows XP, 7 and others. Responsible for secure removal and disposal of electronic media in compliance with PCI/HIPAA. Responds to incoming service and help desk support requests according to established service levels. For help desk support requests, conduct Level I break/fix analysis and problem resolution which involves troubleshooting and correcting technical problems of minor complexity without the need for internal escalation. Assists with research/implementation of new technologies including the loading and prepping of test equipment as instructed by management or other senior IT personnel. Performs Active Directory Administration tasks including but not limited to creating and deleting accounts, resetting passwords, managing file shares and permissions, and managing Exchange 2007 mailboxes.

Network Support, Hardware troubleshooting, Phone Support, Upgrades/Installation, NAS Support, Data Backup/Restore assistance, Tier 1 Server Support, Domain admin, assistance IBM and Maxtor NAS Support (Network attached Storage). Answering phone calls, diagnosing technical hardware and software issues. Assisted customer troubleshooting Active Directory, Domain and network connectivity issues. Troubleshooting of virus software applications, browser issues and other LAN\WAN issues as pertaining to the availability of the NAS services. Remote server support of NAS (Network Attached Storage) and Microsoft technologies, Support of Windows SAK, Windows NT, 2000 and XP, TCP/IP, DHCP and WINS, WAN/LAN Domain administration. Network administration and support of Microsoft technologies as related to the NAS units

Network Support, Hardware troubleshooting, Phone Support, Upgrades/Installation, NAS Support, Data Backup/Restore assistance, Tier 1 Server Support, Domain admin, assistance IBM and Maxtor NAS Support (Network attached Storage). Answering phone calls, diagnosing technical hardware and software issues. Assisted customer troubleshooting Active Directory, Domain and network connectivity issues. Troubleshooting of virus software applications, browser issues and other LAN\WAN issues as pertaining to the availability of the NAS services. Remote server support of NAS (Network Attached Storage) and Microsoft technologies, Support of Windows SAK, Windows NT, 2000 and XP, TCP/IP, DHCP and WINS, WAN/LAN Domain administration. Network administration and support of Microsoft technologies as related to the NAS units. MCI, HP, SAI, WORLD ACCESS

Support/Troubleshooting of Microsoft Applications, Support/Troubleshooting of Microsoft BackOffice, Email Admin, Tier1 Support for AS400, NT Server, Win95 Support and technical troubleshot Microsoft applications and BackOffice product support including email administration of user accounts. First point of contact for all Computer technical issues including AS400, NT Server and Windows 95 workstation problems

McKesson Corporation, currently ranked 5th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. McKesson partners with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. To learn more about how we help our customers, read our blog http://www.mckesson.com/blog/

* Assist the Team Leader with the management of IT Changes that are required to develop continually and enhance the IT services provided or to permanently resolve. * Responds to incoming service desk support request according to established service level agreements. For help desk support requests, conduct Level I break/fix analysis and problem resolution which involves troubleshooting and correcting technical problems of minor complexity without the need for internal escalation. * Assists with research/implementation of new technologies including the loading and prepping of test equipment as instructed by management or other senior IT personnel. * Worked on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. * Troubleshooting complex technical issues and providing solutions * Level 1 Troubleshooting and support of various medical software applications. * Level 2 Troubleshooting and support of hardware and software applications.

* A central resource for contracted OSG Site Users to contact for IS assistance. * Level 1 Troubleshooting and support of various software applications. * Level 2 Troubleshooting and support of Hardware and Software applications. * Supporting end users on applications * Train and mentor CSC Helpdesk coordinators Help Desk Coordinators are required to triage resolve or escalate internal or external problems and work requests as they relate to PCs, Applications, Software and Basic Network communication. * Recommend procedural and process changes as needed * Customer contact may be a Call, Email, Voicemail, HEAT Self Service ticket, Customer Application, or Fax. * May provide technical procedural and customer service guidance to other nonexempt personnel and handle customer escalations in the Managers absence. * Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. * Troubleshooting complex technical issues and providing solutions