Charles Barr

Lead the modernization of the company’s technology platforms, infrastructure, and operational processes. Spearheaded the redesign of the e-commerce checkout process, resulting in a substantial increase in online order volume. Lead customer-experience and operational improvement initiatives that have contributed to elevating the company’s Google Store rating to 4.9 stars. Designed and implemented a centralized IT ticketing system and continue to improve issue tracking, prioritization, accountability, and organizational visibility. Evaluate and implement technologies that improve operational efficiency, scalability, reliability, and long-term maintainability. Collaborate with executive leadership to align technology strategy with business objectives and growth initiatives. Drive cross-departmental process improvements through automation, standardization, and modernization. Establish and improve IT policies, procedures, documentation, and operational controls to support business continuity and organizational maturity. Oversee relationships with technology vendors, service providers, and third-party platforms. Promote data-driven decision-making and continuous improvement throughout the organization.

◦ Lead the technical aspects of the re-platforming and redesign of erieinsurance.com. ◦ Architect and implement a full-stack .NET 8.0 solution hosted on AWS for a new product initiative. ▪ Including an administrative back-end, a billing back-end, and connecting to a payment portal ◦ Collaborate with innovation team to create new products and explore new sources of revenue. ◦ Represent division interests on the Change Authorization Board (CAB) for IT matters. ◦ Contribute on cross-functional teams to explore new solutions and support the business. ◦ Advocate for the modernization of the company’s code base and infrastructure. ◦ Develop software on platforms such as Amazon Web Services, mendix, OneShield, and Sitecore. ◦ Participate in the migration of legacy solutions to the cloud. ◦ Leverage Jira and Gitlab for managing software development in projects. ◦ Manage infrastructure as code (IaC) using Terraform and AWS CloudFormation. ◦ Use Docker for setting up development environments and creating images for deployment. ◦ Create application clusters using Kubernetes to orchestrate. ◦ Practice Test-Driven Development (TDD) techniques to write good tests and source code. ◦ Push for change to outdated procedures and policies that slow down development. ◦ Explore proof of concept (PoC) projects using Kafka, AWS Lamba, and Microsoft Graph API

Provide consultation services for small businesses and private individuals on IT matters. ◦ Develop innovative technology solutions to issues experienced by small businesses. ◦ Create websites using HTML, CSS, JavaScript, jQuery, AJAX, PHP, and MySQL ◦ Develop applications using C#, Java, OpenGL, and OpenAL ◦ Operate in Windows and Unix-based environments ◦ Experiment with Android operating systems for possible web deployment ◦ Communicate directly with customers and assess their needs

Collaborate with executives to determine the technology needs of the company. ◦ Foster good relationships and ensure proper interactions between IT and other departments. ◦ Work with all levels of the company to identify process changes that can increase efficiency. ◦ Ensure proper documentation of changes, procedures, and projects is created and maintained. ◦ Configure, maintain, and tune: ▪ local and remote servers consisting of both Windows and Linux operating systems ▪ Percona MySQL Database Cluster ▪ Google Cloud Platform servers and services ▪ Google G Suite accounts and services ◦ Administrate deployment and maintenance of workstations, printers, and other hardware. ◦ Manage internal network and firewall, including site-wide Wi-Fi accessibility.

Lead multi-state team of developers using Scrum and Agile methodologies. ◦ Determine the skill level and suitability of potential new hires and contractors. ◦ Identify equipment and training needs for the development team and submit budget proposals. ◦ Organize and run daily scrum meetings with weekly progress updates with executives. ◦ Evaluate and redesign applications obtained through corporate acquisitions for integration. ◦ Head development of a reusable code library using object-oriented programming techniques. ◦ Redesign existing solutions to unify software development direction and techniques. ◦ Create and enforce source control procedures and manage GIT source code repositories. ◦ Define project requirements based on business needs identified by working with business owners. ◦ Seek out time-consuming and error-prone manual tasks to replace with automated processes. ◦ Manage software development lifecycles (SDLC) and communicate project statuses to executives. ◦ Write project specifications using clear and concise language while retaining technical accuracy. ◦ Analyze workflows and design GUI applications to increase employee efficiency and productivity. ◦ Gather project feedback from end-users and development team for final implementation details

Develop multilingual framework for fund-raising web pages Create and maintain fund-raising web pages Help develop fund-raising banners and campaigns Coordinate fund-raising with International chapters

Teach grade school and high school students topics such as mathematics and physics.

Design and implement a productivity tracking software suite

Write and administer quizzes Test new and improve existing laboratory instructions and procedures Supervise students performing experiments

Create and develop physics simulations

Teach the introductory physics classes in the S.C.A.L.E.U.P. style.

Create and develop physics simulations