charles swinley

* Manage staff on a daily basis, including training and assignment of tasks. * First point of escalation for any staff on client issues, such as dog injury or illness. * First and last point of contact for customers, including check in/check out, reservations, temperament testing, and billing. * Monitor and handle dogs, including check in/check out, interpretation of dog behavior, their interaction in social groups, and reporting of any potential problems to their owners. * Retail sales experience and limited stock control duties through store front. * First point of contact for low-level maintenance, computer repair/trouble shooting.

* Manage staff on a daily basis, including supervision, training, payroll, scheduling, and enrollment of new hires. * First point of escalation for any staff on client issues, such as dog injury or illness. * First and last point of contact for customers, including check in/check out, reservations, temperament testing, and billing. * Monitor and handle dogs, including check in/check out, interpretation of dog behavior, their interaction in social groups, and reporting of any potential problems to their owners. * General office administration, including review of competitors’ rates and advertising practices, office and building maintenance, as well as computer hardware/software trouble shooting.

* Install and maintain Symantec Ghost Server to create a standard level of computer issued to clients (previously each computer was built by hand). Project required rebuilding of all computers within the company. * Maintain company’s cellular plan and equipment, including evaluation of cellular contracts on a regular basis. * Initiate, plan and execute the installation of a new telephone system in AKRF to replace the undersized and aging digital system. This project from inception to completion took eight months and required the liaison and negotiation with equipment and service vendors, selection of best solution and its presentation to the Chief Information Officer. * Maintenance of in-house digital and IP telephone systems, with emphasis on adds, moves and changes occurring, trouble shooting and repair over four levels of telephone system (Nortel & Panasonic), and differing non-associated voice mail systems. * Provide training and support for end users for Microsoft office products. * Provide training and support for end users on new telephone system. * Helpdesk duties as required.

* Prepare and create invoice spreadsheets for local, state, and federal governments. Invoices were in Excel format and often used pivot tables, lookups, and often required creation of macros. * Review scoped budgets against contract needs, review internal invoices for errors, process with appropriate backup and audit/ debt collection for client specific projects. * Coordinate calendars for several cars being used for fieldwork, balancing their availability against repairs and regular statutory servicing requirements. Also arrange the availability of equipment and supplies for fieldwork and meetings. * Administrate company-wide Rolodex. * Provide basic orientation of new staff hires on floor, including phone and computer systems. * Serve as liaison between external clients and senior management/project managers.

* Arrange and organize personal and corporate travel including, air, hotel (or housing), personal car, meals, and entertainment. * Administer travel and expense reports, medical benefits, flex spending, company credit card, and other personal accounts for company chair and immediate family as deemed necessary. * Organize meetings with both internal /external clients, including calendar management, conference room booking, audiovisual needs, catering, presentation materials, etc. * Organize and administer corporate special events, including births, wedding celebrations, retirement dinners. * Produce and distribute documents for clients; often large scale within a tight deadline and requiring tracking evidence of mailing and receipt. * Screen all calls and mail. * General research.

* Arrange and organize personal and corporate travel, including air, hotel, car service, and meals for staff as needed. * Maintain CEO electronic mail and drafting/ghosting correspondence. * Organize meetings with both internal /external clients, including calendar management. * Organize corporate special events. * Organize hiring and supervise contracted workers, including housekeeping, landscaping, and building contractors. * Organize and distribute corporate client holiday/special event gifts and cards. * Prepare invoices for authorization for payment.

* First and last point of contact for majority of customers. * Cold calling of old clients to reestablish animal care partnership coupled with reminders to current clients by phone, email and regular mail. * Set up/maintenance of practice billing/record keeping/pharmacy software, including some bug reporting and localized troubleshooting. * Responsible for overall billing of appointment, including up-selling of products/special orders. * Retail sales experience and stock control duties of perishable goods through store front. * First point of contact for maintenance, computer repair/trouble shooting for firms technology needs * Setting of reorder points/contact with sales representatives. * Brand Development.