Charles J. (CJ) Dyas

Lead product design and technical services across RoveIQ’s platform, overseeing both customer-facing software and internal operational systems. Own design strategy for interactive, large-format DOOH applications while also managing technical support operations and nationwide device deployments. Product Design & UX Leadership • Lead end-to-end product design for RoveIQ’s full suite of applications, including industry-leading smart directory software and accompanying web and mobile experiences • Established and maintain a cohesive design language across platforms by creating and evolving a design system tailored for large-format, interactive DOOH displays • Drive UX and visual design for internal tools, increasing productivity and consistency for map design and operations teams • Partner cross-functionally with engineering and product to translate complex technical requirements into intuitive, scalable user experiences Technical Services & IT Operations • Lead and mentor a technical support team, overseeing daily support operations and escalation workflows • Manage and optimize the company’s helpdesk environment using Zendesk, improving internal efficiency and customer response workflows • Develop technical documentation and training materials to onboard and upskill technical support team members • Oversee testing, provisioning, configuration, and deployment of a nationwide fleet of 700+ Windows LTSC and Linux-based devices • Coordinate device lifecycle management, troubleshooting, and field support across installations throughout the United States

Co-founded Ordinary Company Group LLC and lead The Lab by Ordinary Company. • Lead design and development of experimental software products • Drive creative direction and technical strategy across the studio's product portfolio • Manage company website and digital infrastructure • Collaborate with co-founding team to shape company vision, brand identity, and go-to-market approach

During my time at the Newport Target store I worked in the Technology Department. My key duties included: -Educating guests on various products in the electronics department -Troubleshooting guest issues concerning tablets, phones, laptops and routers -Unboxing and stocking new product throughout the department and maintaining a clean and organized store -Revising isles with premade planners

Led an after-school STEM enrichment program for 20+ students focused on teamwork, problem-solving, and foundational programming concepts using Minecraft Education Edition. • Designed and facilitated team-building and programming-based activities to strengthen collaboration, communication, and critical thinking skills • Taught introductory programming and logic concepts using a block-based scripting environment similar to Scratch within Minecraft Education Edition • Guided students through problem-solving exercises that reinforced computational thinking and debugging fundamentals • Developed and submitted detailed weekly lesson plans to program administration to align instruction with learning objectives

Provided Tier 1–2 technical support for student and staff devices in a high-volume helpdesk environment. Supported macOS, Windows, and iOS endpoints, resolved hardware and software issues, and assisted with district-wide technology operations. • Diagnosed and resolved technical issues across multiple campuses, supporting instructional and administrative users • Maintained and supported student MacBooks and iPads, including setup, configuration, troubleshooting, and repairs • Evaluated, tested, and deployed educational and administrative software across district devices • Repaired tablets, laptops, desktops, and printers to minimize downtime • Delivered end-user support through established helpdesk workflows and on-site assistance