charlene bracey

Processed customer deposits, withdrawals, payments and other inquiries.

* Address customer issues, such as billing. * Process inbound and outbound calls. Achieved expectation on billing within 48 hours. * Provide first level customer service determining how to effectively meet client needs. * Check invoices for discrepancies and follow up on clients. Meet deadlines on install paperwork. Diagnose and troubleshoot machine problems. * Successfully meet expectations. * Based on overall group statistics for Concierge 800 number-exceeded expectations with a speed rate of under five seconds. * Received various Certificates of Recognition for hard work. * Hired as full time employee (2010).

* Received and sorted daily mail by customer. * Opened and reviewed content of each envelope. * Followed specific customer instructions. * Prepared Excel spreadsheets, balanced checks with invoices, prepared deposit tickets and mailings to customers and batched checks for transit. * Maintained departmental daily volume reports. * Answered customer and departmental inquires. * Researched and resolved problems. * Processed direct charges and analyzed reports at month end. * Maintained customer files. * Performed other duties as required.

* Address customer issues, such as billing. * Process inbound and outbound calls. Achieved expectation on billing within 48 hours. * Provide first level customer service determining how to effectively meet client needs. * Check invoices for discrepancies and follow up on clients. Meet deadlines on install paperwork. Diagnose and troubleshoot machine problems. * Successfully meet expectations. * Based on overall group statistics for Concierge 800 number-exceeded expectations with a speed rate of under five seconds. * Received various Certificates of Recognition for hard work