Charla Rios

Initiate client sustainability strategies and vision to incorporate well-executed programs into overall business model. Support sustainability initiative for clients through process and systems optimization in addition to engaging key stakeholders, including investors, employees, customers, and communities. Positioned clients to submit and achieve positive GRESB results. Established clear metrics to tangibly capture and report potential value for asset portfolio. Provided path to tracking sustainable improvements and utility benchmarking. Improved operating efficiencies and cost savings initiatives.

Established DCT Industrial property management organization, including hiring and training over 42 associates managing property in United States and Mexico. Held overall responsibility for operations and customer service. Served as voting member of Executive and Internal Investment Committee which reviewed complex multi-million-dollar investments and transactions. Developed property management organization by implementing consistent processes, procedures, tools, and systems necessary to support company goals. Drove consistency and highest level of professionalism and customer service across all markets by developing property management reference guides providing written processes for property managers. Created and implemented DCT’s customer satisfaction survey program with response rates consistently higher than 75 percent. Increased client satisfaction scores from 3.2 to 4.62 on 5-point scale. Led development and execution of sustainability vision program, ensuring support of long-term interests of key stakeholders, including investors, employees, and customers. Identified organizational improvements and implemented internal processes, supporting and ensuring GRESB results would be competitive with peer submittals.

Accountable for property management in 9 major markets, encompassing 92M square feet of industrial real estate with over 1.6K customers. Held oversight responsibility for approximately 60 property management associates in West Region. Trained, mentored, educated, and supporting culture for property management team. Achieved or exceeded national goals and delivered market level strategies by building excellent relationships, creating collaborative cross-market environment working closely with Market Leaders and property managers. Partnered with property accounting, legal, marketing, and construction management, proactively facilitating communication, reporting, and results. Played key role in development and implementation of consistent processes, procedures, tools, and systems, supporting property management platform. Led West Region successfully through 3 major mergers and acquisitions. Additional positions at Prologis: Senior Property Manager / Vice President, Newport Beach, CA 1998 – 2002 Responsible for property management of 15M square feet of industrial properties with 200 customers in Southern California markets. Directly managed 2.4M square feet while overseeing property management team which included 4 property managers, 3 administrative assistants, and 3 maintenance technicians. Supported merger / acquisition by transitioning portfolio of 6.5M square feet into existing corporate operating system. Senior Property Manager, Phoenix, AZ 1995 – 1998 Responsible for 3M square feet of industrial real estate and 100 customers in Phoenix, AZ. Transitioned portfolio from 3rd- party to internal property management.