Jorge Chapa

HR Director & HRBP @ LLYC

About

I have spent my career working at the intersection of business, people, and complexity. Not in theory—but in environments where growth is fast, decisions are imperfect, and the cost of getting people strategy wrong is immediate. I work with organizations that need to scale without losing clarity, structure without losing agility, and performance without losing their people. Throughout my experience across Latin America, I have partnered with leadership teams to translate business priorities into actionable people strategies—covering workforce planning, organizational design, performance management, and talent development. My focus has always been the same: aligning structure, capability, and culture with real business outcomes. I am particularly drawn to environments where things are not fully defined yet—where growth creates pressure, ambiguity forces decisions, and people strategy becomes a critical business lever, not a support function. My approach is grounded in three principles: • People strategy is business strategy • Structure defines behavior • Culture is what remains when processes fail I have led initiatives in high-growth and complex organizations, supporting leaders through expansion, transformation, and organizational challenges. This includes building scalable structures, strengthening leadership capabilities, improving retention, and driving performance through disciplined execution and data-informed decisions. Beyond my corporate work, I am also a published author and thought-leadership writer, exploring themes of leadership, identity, and the human side of work. This dimension of my work strengthens how I approach organizations: not only as systems to optimize, but as human environments that require meaning, clarity, and direction. I am currently open to opportunities to contribute at a strategic level as a Human Resources Director, Head of HR, or Strategic HR Business Partner—particularly in organizations navigating growth, transformation, or increased organizational complexity.

Country

Mexico

City

Mexico City Metropolitan Area

Industry

Human Resources

Skill

Strategic Talent Management, HR Policies & Compliance, Executive Coaching, Leadership Development Coaching, Performance Improvement, Mentoring, Organizational Psychology, Emotional Intelligence, Applied Behavior Analysis, Behavior Management, Conflict Resolution, Mediation, Applied Psychology, Learning Management, Business Administration, Business Management, Financial Management, Cost Management, Business Planning, Massive Recruitment & Selection

Experience

HR Director & HRBP

LLYC

2023-1 - 2024-12 · 2 yrs

Mexico City, Mexico

Led Human Capital strategy and execution across multiple countries in Latin America, partnering with senior leadership to align people initiatives with business priorities in a fast-paced, high-growth environment. Translated business strategy into integrated people plans, covering workforce planning, organizational design, and talent management Led performance management processes and talent reviews, enabling differentiation, development planning, and leadership alignment Provided data-driven insights on organizational health, retention, and performance trends to support decision-making Partnered with leadership to identify capability gaps and implement targeted development initiatives Strengthened organizational governance and alignment across teams Impact: Increased leadership retention by 35% Improved alignment between talent strategy and business performance

Head of People and Culture

Betterfly

2022-1 - 2022-12 · 1 yr

Mexico City, Mexico

Built and scaled the People function in a fast-growing organization, supporting both operational needs and strategic growth. Designed and implemented HR processes aligned with business growth and organizational needs Led employee experience, engagement, and culture initiatives Partnered with leadership to align talent strategies with business priorities Implemented systems and workflows to improve HR operations and scalability Impact: Supported 300% workforce growth Improved operational consistency and employee experience

Human Resources Director

Kavak.com

2021-6 - 2022-11 · 1 yr 6 mos

Mexico City, Mexico

Acted as a strategic HR partner in a high-growth, complex organization, supporting business expansion and organizational scalability. Led workforce planning initiatives aligned with aggressive growth targets Designed and implemented organizational structures to support rapid scaling Drove performance management frameworks and talent development strategies Leveraged people analytics to improve decision-making and operational efficiency Managed employee relations and organizational risk in a dynamic environment Impact: Reduced turnover by 25% Improved hiring efficiency and organizational scalability

HRBP Advisor | HRBP Manager

Zebra Technologies

2019-1 - 2021-6 · 2 yrs 6 mos

Mexico City, Mexico

Operated within a global, matrixed organization, supporting regional business units and cross-functional initiatives. Partnered with business leaders to support organizational and talent strategies Led engagement and performance initiatives across multiple teams Coordinated HR processes across countries, ensuring alignment and consistency Supported transformation and continuous improvement initiatives

HRBP | HR Operations Manager

Compucom

2016-2 - 2019-1 · 3 yrs

Mexico City, Mexico

Managed HR operations and supported business units through execution of key HR processes and compliance initiatives. Oversaw HR operations, reporting, and process execution Supported performance tracking and workforce insights Implemented process improvements to increase efficiency Managed employee relations and compliance with labor regulations Impact: Reduced labor contingencies by 35%

Human Resources Director

GCP Global

2012-5 - 2016-2 · 3 yrs 10 mos

Mexico City, Mexico

As HR Director at GCP Global, I led the HR function with a focus on efficiency, talent, and compliance. Implemented the TopGrading methodology for recruitment and evaluation, significantly improving hiring quality. Negotiated and optimized employee benefits, achieving annual savings of $3M MXN while maintaining competitiveness. Directed the ISO and Quality Standards certification for the HR department, strengthening processes and ensuring compliance. Designed and executed training and organizational development programs that enhanced productivity and engagement across teams. This role showcased my ability to deliver tangible impact in cost optimization, talent quality, and organizational efficiency, positioning HR as a strategic business partner.

Human Resources Manager

Telvista

2005-11 - 2012-5 · 6 yrs 7 mos

Mexico City, Mexico

As HR Manager at Telvista, I led the Human Resources function in a high-demand BPO environment with large-scale operations. Directed high-volume recruitment and selection, hiring over 500 employees annually while improving early retention. Implemented employee relations and compliance programs that reduced turnover and minimized legal risks. Optimized payroll and benefits administration, ensuring accuracy, efficiency, and cost control. Designed and launched training initiatives focused on productivity and customer service, strengthening performance in nationwide contact centers. This role consolidated my expertise in managing people-intensive operations, demonstrating my ability to balance volume, quality, and compliance while supporting business growth.