Chao Dai, CSCP

Director of Operations, East Coast @ LECANGS LOGISTICS

About

Strategic 3PL Operations Leader with 10+ years of expertise in large-scale e-commerce fulfillment and cross-border logistics. Accomplished in engineering scalable 0-to-1 facilities and managing multi-state warehouse networks while delivering industry-leading SLA performance. Experienced in parcel fulfillment and OpEx optimization, leveraging a cross-functional background in Supply Chain (CSCP), Project Management (PMP), and Human Resources (PHR) to drive delivery excellence for high-growth platforms like TikTok, Amazon, and Wayfair.

Country

United States

City

Princeton

Industry

Logistics & Supply Chain

Skill

Project Management, Standard Operating Procedure (SOP), E-commerce, Data analysis, Information Technology, Employee Training

Experience

Director of Operations, East Coast

LECANGS LOGISTICS

2024-1 - Present · 2 yrs 9 mos

New Jersey, United States

- Launched four "0-to-1" 3PL fulfillment centers (2.3M+ sq. ft.) across NJ, PA, and IL to support rapid e-commerce expansion. - Ranked #1 across all U.S. sites by maintaining 99.95%+ on-time KPIs, consistently exceeding high-volume SLAs. - Optimized OpEx through streamlined fulfillment workflows and strategic vendor management.