Iyann Chan

2022 - Current - HR Geo Services Specialist - supporting everything from recruiting, pre-boarding to offboarding and in between as part of employee lifecycle. - Employee engagement incl. employee well-being, recognition and appreciation programs - Employee upskilling eg. manages and administer learning, training and development. - Manages employee handbook and CA. 2015 - 2022 - PA to the District Manager includes booking of flights and hotels and managing calendar. - Plan, manage and coordinate meetings and employee events for District office. (Inc. overseas events) - Organize team and plan Employee events for District office. - District HR coordinator (HR Generalist) responsible for all South Asia District Employee Relations (Volunteering, CR, Appreciation Events), Employee Services and Health & Safety Reports. - Managed the annual Long Service Awards for the entire Asia employees including budgeting, liaising with the vendors from corporate office and China, payment and billing advise. - District Corporate Social Responsibility Coordinator responsible for South District Grants and Sponsorship budgets and proposals, volunteering and training of country coordinators. - Assist and coordinates external events organized by District office. - As a Community Connections Co-Chair in Millennial Business Resource Group in UPS, i have successfully organised and coordinate various events that develop cohesiveness within the company, encourage community involvement and enhance the company culture.

- Provide assistance to attendees in conferences and exhibitions – eg. Royal Agricultural Winter Fair, IIDEX, Artist Project

- Promote and create awareness for the York Region Arts Council at street festivals in York Region. - Attract and engage festival goers with the most current promotions and activities in the region.

Local trading company with retail outlets around prime shopping area and also overseas including Indonesia, Malaysia, Thailand, Hongkong, S.Korea and U.S.. Products include clothing, footwears, watches and bags of different renowned brands. - Responsible for all local logistics and key person for coordination between merchandisers, store managers and Third Party Logistics (3PL) Warehouse. - Managing and scheduling timetable of dispatch and goods transfer between retail stores and consignment counters and to/from office for all brands under the 3 companies in the office. - Liaise and coordinate the logistics with different departments, 3PL and retail stores to ensure all items ready for monthly new launch of various brands, new setup and tear down for road show - Make sure all vendors and 3PL adhere to delivery requirements of shopping centers for stores and consignment counters. - Arrange logistics for trade shows at conference room and hotels for merchandisers and major sales events at EXPO.

- Auditor - Mystery shopper for assigned tenants and grade them according to the checkpoints. - Surveyor - Door to door or direct approach on the sampled public for surveys on public housing.

- Advertising consultant for online portal and printed media in every industry. - Business development including management of company's key accounts through recommendation and implementation of marketing solutions and design of advertising deliverable. - Cold calls and visits to companies to present company’s online and direct mailing marketing solutions. - Close the sales and follow up with clients on design and layout of their advertisement.

Local publication company doing yearly release of different series of publications featuring successful managing directors and business owners of different companies. - Management of company's newly developed publication project and responsible for meeting entrepreneurs in the field - Involved in market research of prospective accounts and coordination of monthly publications with the design team. - Achievement of company's monthly sales target of S$ 8,000.

MNC which is a listed company in Germany. Formally known as Birkart Globalistic. Worked in the fast-paced airfreight department that requires quick decision making and good problem solving skills while keeping in mind the high value of shipments that have little tolerance for delays. Customer Service Executive (March 2010 – July 2010) - Progression in the team to the position of Customer Service Executive and was assigned to management of key accounts and involvement in customer's complaint resolution. - Key achievement includes improvement in customer satisfaction among portfolios and was awarded a high Merit Increment in view of performance. - Prepared international tenders for account from global counterparts and developing potential leads from them Customer Service Officer (January 2007 – March 2010) - Handle average of 20 customers' enquiries daily through various modes of communication and multiple airfreight shipments total accounts of up to S$10k. - Responsible for salesman's portfolio of customers and management of business growth. - Coordinate and maintain good relationship with major airlines for rates and shipments status. Export Officer (July 2006 – December 2006) - Responsibilities include administrative duties and organisation of company's Dinner and Dance event. - Implement proper filing system and organized online shared folders for the Export department and improve the overall efficiency in data finding. - Gained extensive knowledge on logistics and related business activities.

Work Pass Division for foreigners. - Administrative position responsible for preparation and coordination of documentation, data entry and organizing and filing of manual applications - Managing applications that are of higher urgency to ensure that the managers meet deadlines. - Gained expertise in Customer Service and communication through educating general public/consumers with foreigner employment policies.

- Responsible for assisting in various help lines - Conducting of public surveys.

Business Administration