Yan Tong Chan

- Delivering daily, weekly and annual social listening reports for Singapore Whole of Government team, project lead for Istana, Singapore Ministry of Manpower (MOM), and Ministry of Digital Development and Information (MDDI) with continuous client retention. - Technical champion for various projects; developing search booleans, automation workflows and scripts for government newspicking and business-related media trend analysis, working clients include Alibaba in Southeast Asia region; technical proficiency in Meltwater Explore, Google App Script, Python and Javascript. - Supporting analyst for crisis reports of Customs, Ministry of Foreign Affairs and Ministry of Sustainability and the Environment.

- Translating, proofreading and polishing English - Simplified/Traditional Chinese documents and vice versa, translated more than 5 million words; - Expertise in social culture, Singapore/Malaysia/China/US politics, journalism, game localization; - Collaborated with companies in Singapore, Malaysia, China (including Hong Kong and Taiwan), clients including Singapore National Library Board, CDC Singapore, Singapore Food Agency, John Wiley & Sons, Taiwan Ministry of Justice.

- In charge of advertising strategy planning, media and video scripts content writing - Delivering more than 20 successful campaigns, including Sunway Group Malaysia festive campaigns. - Developing scripts for CMS data handling on Google Suite (Google App Script, Google Sheets)

- Content localization for "Lightly" and "Type.Fun" websites and blogs, recruiting more than 500,000 new users - Monitor and review content based on SEO and Social Listening data feedback.

- Translate, Proofread and Polish Press Releases in Chinese, English and Malay, average workload 10k words/day; - Managing Social Media Accounts, i.e. Facebook, Instagram, Telegram; - Video Editing for Social Media videos; - Writing articles for Post-Pandemic series, Video Game series.