chantelle gibson

Team leader of six Quality Assurance agents. Assisted QA manager with the hiring and training of new agents, employee reveiws, and supervised swing-shift employees. Monitored inbound agent phone calls to ensure quality standards and procedures were being met to customers specifications. Trained on new products and services. Trained new agents on policies and procedures. Resolved customer service issues dealing directly with the customer.

Qualified new employees and trained them on company policies and procedures. Served as the liaison for the company and employees. Oversaw the EEO/AAP programs and ensured Petersen Inc.'s compliance with personnel law. Initiated the tracking of employee retention and implemented referral bonuses. Planned company parties. Served on the safety committee.

Develop and launch marketing and advertising strategies for Petersen Inc. Administrative support to the V.P. Business Development, Sales Manager, and three direct report salesmen. Other responsibilities include assisting the Business Development team with correspondence and general support of the team. Coordinates and publishes the company newsletter quarterly, completes the Business Development Strategic Plan working directly with the V.P. Business Development, and is primary responsible for achieving and maintaining all state licensing requirements for the company. Other duties include monitoring and maintaining the department budget, database, social marketing sites, and plan and organize the annual charity golf tournament.