Chantel K.

Key Responsibilities • Greeted customers when they enter the shop and provided an excellent customer experience • Assisted customers with their purchases, suggested alternative goods and answered customer questions and queries • Accurately performed day-to-day transactions through the point of sale system and completed end-of-day till reconciliations • Visual merchandising; maintained an inviting environment for the customers • Processed and dispatched orders received through eBay and website catalogues • Updated Facebook and eBay creative signage and the website stock listings • Received and checked deliveries from suppliers, placed incoming stock in storeroom, replenished stock on shelves, priced stock and assisted with stock takes • Ensured all areas of the shop were clean and adhered to shop’s clear floor policy and health and safety requirements

Key Responsibilities - Sales Representative • Generated sales by building and maintaining relationships with new and existing clients • Managed established client accounts; contacted clients regularly, presented additional services, followed-up on orders and maintained up-to-date paperwork • Clients included though not limited to; Water Corporation, Alcoa, CSBP, Coogee Chemicals, Air Liquide and Regis Resources • Pursued new accounts through lead generation, cold calls and advertising referrals • Analysed market potential; researched prospective customers and potential profit • Prepared action plans and schedules and participated in marketing plan design and execution • Managed and resolved any client complaints or concerns • Prepared reports on sales activity, accounts status and possible issues • Maintained client records, prepared and responded to email correspondence, data entry of client details, sales etc into system • Go-to-person for staff experiencing software and hardware problems; solved issues or referred to the external IT provider Key Responsibilities - Relief Office Administrator • In the absence of the designated Office Administrator maintained the administration duties in a timely and efficient manner • Answered and addressed enquiries at front desk and over the telephone; provided information or directed enquiry to appropriate staff member • Used Micronet business software to enter staff hours of work for payroll purposes and the issuance of purchase orders and invoices • General administrative tasks included email management, record keeping, archiving, filing, word processing and photocopying • Maintained a neat and functional office environment to maintain efficiency and a good impression on visitors to the office

Key Responsibilities • Present, promote and sell products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyse the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Keep abreast of best practices and promotional trends • Continuously improve through feedback • Long distance travelling to different mine sites • Reading, understanding and interpreting technical drawings • Measuring of product or generation of new application for product and preparing free hand drawings for customers which was then supplied to workshop staff to reproduce product or generate new application product. • Preparing quotations, invoices and letters • Communication via e-mails with customers and associated company

Key Responsibilities • Delivered a diverse range of administrative tasks in a timely professional manner • Provided outstanding face-to-face or telephone customer service; developed and maintained professional relationships with clients, colleagues and external providers • Managed reception; answered and redirected incoming calls, dealt with customer complaints, provided information or directed enquiry or complaint to management or relevant staff member • General administrative tasks included though not limited to the following:- • Preparation of letters, quotations and reports, email management, data entry into accounting system, raising and processing purchase orders, filing, archiving, invoice processing, updating and maintaining Excel spreadsheets etc. • Processed bank deposits, reconciled financial statements, monitored outstanding accounts and reported on the status of accounts payable and receivable • Maintained up-to-date staff information and leave records and processed staff time sheets • Supervision of up to 10 workshop staff including ensuring conformance to company policies, assisting team to understand targets and goals and scheduling of work hours and shifts • Prepared and submitted on-line quotations via Quadrem eMarketplace • Ensured compliance with company policies and procedures and maintained a well-organised office environment