chante hawkins

* Gained hands-on knowledge of retail pharmacy operations. Effectively resolved insurance rejections and other * billing issues. Verified prescription information and dosage. Entered patient and order information into the * pharmacy system. Processed and submitted insurance claims. Provided quality customer service to patients and * other healthcare providers in person and via phone as well. Maintained pharmacy drug stock. Checked for * outdated products.

* Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for * approval by pharmacists. Used the pharmacy’s proprietary computer program to access prescription information * including patient and prescriber data, drug selection, prescription interpretation and insurance billing. Researched * and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure * patient safety/wellness and build customer loyalty. Cleaned and maintained equipment and work areas on a daily * basis.

* Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and * telephone. Properly filled and dispensed an average of 40 to 60 prescriptions per day. Received and stored * incoming inventory, verified quantities against invoices, and checked for outdated medications. Made requisitions * for drugs and supplies with professional guidance from the pharmacists. Performed clerical tasks, such as filing, * answering phones, and operating cash register, maintaining prescription records, or composing letters. Perform * trouble shooting for client with insurance issues to resolve problems. Provide friendly customer service that helped * retain customers despite fierce competition in the industry. Demonstrated accuracy in cashiering, cash handling * and credit-card processing. Routinely commended for maintaining an orderly and clean store appearance.

* Helped health care providers and patients by greeting them in person and/or by phone * answered questions and * requests * referred inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to * determine inventory level * anticipated needed medications and supplies * placed and expedited orders * verified * receipt and removed outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, * and regulations. Protected patients and employees by adhering to infection-control policies and protocols. * Organized medications for pharmacist to dispense by reading medication orders and prescriptions * prepared labels * calculated quantities * assembled intravenous solutions and other pharmaceutical therapies. Maintained records by * recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing * charges. Prepared reports by collecting and summarizing information and contributed to team effort by * accomplishing related results as needed.

* Completed daily phone and sim counts and entered information into the system for tracking purposes after * completion. Maintained daily paperwork as well as all reports. Received and dispersed shipments and shipped * equipment when required. Ensured inventory and stock was accounted for within the store. Conducted a weekly * audit on store inventory to ensure the store was in compliance. Assisted my colleagues when needed. Answered * customer/client requests or inquiries concerning services and products and reports problem areas. Administered * system functions on all opening, closing, and balancing procedures to according to finance guidelines. Utilized * various systems and tools to initiate to assist and service customers. Continually maintained working knowledge of * all company products, services and promotions