Channa Wijesundara

As the Deputy Manager – ICT at Prime Group, Sri Lanka’s leading real estate conglomerate, I oversee enterprise ICT operations across multiple companies, ensuring secure, scalable, and high-performing technology environments. I work closely with leadership to align ICT strategy with business objectives and group-wide governance. My role is focused on driving digital transformation through automation, AI-enabled solutions, infrastructure optimization, and strengthened cybersecurity. I lead the adoption of resilient systems, robust data protection, and continuous improvement, while guiding the ICT team to deliver future-ready technology that enables sustainable growth.

As the Assistant Manager – ICT, I lead a skilled and dedicated IT team responsible for maintaining, securing, and evolving the technology infrastructure of a fast-paced real estate organization. From managing end-user support and critical systems to overseeing network operations, I ensure smooth day-to-day functionality while aligning IT with business goals. I actively guide and mentor my team to deliver efficient technical support, implement new systems, and troubleshoot complex issues across departments. My current focus is on driving digital transformation by automating manual processes, introducing AI-powered solutions, and enhancing data security and compliance. I believe in using technology not just to fix problems, but to create smarter, more resilient workflows that empower people to do their best work.

ERP System Management - Proficiently managed ERP systems, ensuring reliable performance by troubleshooting and provisioning ERP-related applications, including SAP B1. Server Administration - Monitored server and system performance to ensure optimal availability and Configured, secured, and monitored Active Directory, DNS, DHCP, File Servers/NAS, and Group Policy, emphasizing robust security measures and appropriate user access. Endpoint Security Management – Effectively configuring Firewalls/Proxy Servers (Fortigate/PFSense), Spam-Filters (Sonicwall), DLP, Drive Encryption, and Antivirus Applications (McAfee) for robust data protection. Network Administration - Conducted network monitoring and troubleshooting to maintain seamless on-premises and branch inter-connectivity through VPNs. IT Support - Provided comprehensive IT support to remote users across 7 branches and multiple engineering sites of 6 companies within the group, efficiently resolving daily IT tasks. IT Infrastructure - Analyzed existing IT infrastructure, recommending strategic upgrades and changes to enhance overall efficiency and performance including server migration to cloud. IT Service Management - Successfully implemented a ticketing system with Spiceworks, streamlining incident, problem, and change management processes reducing response times by 25%. User Onboarding - Ensured a seamless onboarding process for new users, facilitating a smooth integration into the IT ecosystem. Team Management - Held the position of senior IT professional in the department, leading a team of skilled IT experts and Worked closely with external partners including vendors, consultants, service providers and stakeholders to ensure seamless integration of third-party solutions into the existing infrastructure.

Provided technical support to end-users, resolving hardware, software, and network issues promptly. Managed and maintained IT infrastructure for optimal performance and security. Deployed and managed endpoint security solutions for network protection. Conducted knowledge sharing and training sessions for end-users. Recommended innovative technologies to improve IT operations