Chan M.

- Manage an existing base of accounts (total annual revenue of USD$400K), grow revenue and exceed monthly sales targets and quotas by up-selling and cross-selling services. - Develop and build relationships with decision makers and influencers within my account base and identify opportunities to expand services with subsidiary companies and prevent churn. - Work on selected existing accounts in Hong Kong for growth potential. - Provide end to end service responsibility from provisioning, ticketing, resolving billing issue; and assist in collection for clients. - Identify and investigate cross selling opportunities across all PGi product mix. - Identifying growth areas and users for existing accounts (New moderators). - Identifying opportunities to provide committed revenue options existing accounts (Subscription base pricing package). - Achieve benchmark numbers for weekly outbound warm calls, discovery appointment and response via PGI virtual meeting product. - Create virtual face-to-face discussions with different level of business owners, conduct information-gathering and sharing sessions with prospects and clients to determined needs, identify the application, qualify them, and provide information on services available. - Conduct virtual demo’s using PGI’s web and video products for prospects and clients about PGI’s products, portal and hub. - Create demo accounts for potential prospects for trial and actively follow up to ensure users are familiar with virtual meeting products. - Preparing pricing proposal, industry case study and engaging resources to new opportunities identified. - Report required sales metrics, activities, account notes, in Sales force CRM. - Participate in training sessions and product demos on a regular basis to keep abreast of current offerings. - Coordinate with other departments (e.g. Billing and Collection) to handle client service issues.

- Manage an existing base of accounts (total annual revenue of USD$400K), grow revenue and exceed monthly sales targets and quotas by up-selling and cross-selling services. - Develop and build relationships with decision makers and influencers within my account base and identify opportunities to expand services with subsidiary companies and prevent churn. - Work on selected existing accounts in Australia for growth potential. - Provide end to end service responsibility from provisioning, ticketing, resolving billing issue; and assist in collection for clients. - Identify and investigate cross selling opportunities across all PGi product mix. - Identifying growth areas and users for existing accounts (New moderators). - Identifying opportunities to provide committed revenue options existing accounts (Subscription base pricing package). - Achieve benchmark numbers for weekly outbound warm calls, discovery appointment and response via PGI virtual meeting product. - Create virtual face-to-face discussions with different level of business owners, conduct information-gathering and sharing sessions with prospects and clients to determined needs, identify the application, qualify them, and provide information on services available. - Conduct virtual demo’s using PGI’s web and video products for prospects and clients about PGI’s products, portal and hub. - Create demo accounts for potential prospects for trial and actively follow up to ensure users are familiar with virtual meeting products. - Preparing pricing proposal, industry case study and engaging resources to new opportunities identified. - Report required sales metrics, activities, account notes, in Sales force CRM. - Participate in training sessions and product demos on a regular basis to keep abreast of current offerings. - Coordinate with other departments (e.g. Billing and Collection) to handle client service issues.

- Sales of conferences and professional trainings in Middle East Region via cold calling - Manage, generate and qualify as well as process sales leads - Manage the complete sales cycle from prospecting through to closing - Responsible for maintaining customer, prospects and competitor database - Cultivate and build strong business relationships with corporate clients - Maintain and exceed the team weekly and monthly sales targets - Involve in recruitment, coaching and training for the team - Provide support to the production team in product development

- Deliver world class 24 hour one-stop customer service via phone and providing one stop service in a consistent and professional manner - Handle inbound calls from new customer or existing customer regarding the enquiries on the banking services - Deliver and provide accurate responses to the customers - To adhere processes in accordance with the call centre guidelines and standards - Ensure diligent follow up and fulfill promises made to customers - Ensure all referrals are updated in timely manner and monitor for closures